Nonprofit · EIN 38-1902531
BETTER BUSINESS BUREAU OF
Tax-exempt · GRAND RAPIDS, MI 49546
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| December 31, 2024 | 990 | $2,625,823 | $3,599,618 | -$973,795 | $876,420 | $148,517 | $727,903 |
| December 31, 2023 | 990 | $2,573,768 | $2,525,494 | $48,274 | $1,851,698 | $150,000 | $1,701,698 |
Financial details: 990 for the year ended December 31, 2024
Revenue
- Contributions, gifts and grants
- $2,502,408
- Program service revenue
- $20,451
- Investment income
- $4,714
- Other revenue
- $98,250
Expenses
- Grants and similar amounts paid
- $939,692
- Compensation of officers, directors and key employees
- $208,991
- Other salaries and wages
- $1,506,907
- Salaries, compensation and benefits (total)
- $2,006,846
- Professional fundraising fees
- $0
- Legal fees
- $3,811
- Accounting fees
- $28,794
- Occupancy
- $165,665
- Travel
- $40,728
- Depreciation
- $1,119
Balance sheet and other
- Total assets, start of year
- $1,851,698
- Total assets, end of year
- $876,420
- Total liabilities, end of year
- $148,517
- Net assets, end of year
- $727,903
- Land, buildings and equipment
- $2,433
- Net assets without donor restrictions
- $727,903
- Gross unrelated business income
- $16,851
- Gross receipts
- $2,625,823
- Employees
- 39
- Volunteers
- 16
- Year formed
- 1942
- State of legal domicile
- MI
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended December 31, 2024, highest compensation first.
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| LISA FROHNAPFEL | PRESIDENT/CEO Officer | 25 | $195,264 | $13,727 |
| JACK DALEY | VP OF STRATEGIC GROWTH AND REVENUE Highest-paid employee | 40 | $104,349 | $3,439 |
| MICHAEL STAPLETON | CHAIR Trustee or director, Officer | 0.25 | $0 | $0 |
| DAN MORRISON | VICE CHAIR Trustee or director, Officer | 0.25 | $0 | $0 |
| TINA KYGER | SECRETARY Trustee or director, Officer | 0.25 | $0 | $0 |
| DEREK STEELE | TREASURER Trustee or director, Officer | 0.25 | $0 | $0 |
| JESSICA ANN TYSON | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| ROB VAN SUILICHEM | IMMEDIATE PAST CHAIR Trustee or director, Officer | 0.25 | $0 | $0 |
| ADAM AUKERMAN | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| LYNN CHEN-ZHANG | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| TIM DYE | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| MARCUS JACKSON | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| ANDY KLINGER | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| ANDREA OWENS | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| ERIC PAYNE | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
3 more people on this return
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| SARAH RAYMOND | DIRECTOR Trustee or director | 0.25 | $0 |
| JASON REYES | DIRECTOR Trustee or director | 0.25 | $0 |
| JANET ZAHN | DIRECTOR Trustee or director | 0.25 | $0 |
990 for the year ended December 31, 2023: 20 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| LISA FROHNAPFEL | PRESIDENT/CEO Officer | 25 | $184,074 | $9,757 |
| ROB VAN SUILICHEM | CHAIR Trustee or director, Officer | 0.25 | $0 | $0 |
| MICHAEL STAPLETON | VICE CHAIR Trustee or director, Officer | 0.25 | $0 | $0 |
| TINA KYGER | SECRETARY Trustee or director, Officer | 0.25 | $0 | $0 |
| SHANNA REYNOLDS | TREASURER Trustee or director, Officer | 0.25 | $0 | $0 |
| JESSICA ANN TYSON | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| JOHN GREKO | IMMEDIATE PAST CHAIR Trustee or director, Officer | 0.25 | $0 | $0 |
| LYNN CHEN-ZHANG | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| DAVID CASTRO | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| JASON REYES | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| ANDREA OWENS | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| TWO EAGLES MARCUS | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| CHRISTINE KUIPER | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| JANET ZAHN | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| ADAM AUKERMAN | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| TIM DYE | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| DEREK STEELE | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| SARAH RAYMOND | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| MARCUS JACKSON | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
| DAN MORRISON | DIRECTOR Trustee or director | 0.25 | $0 | $0 |
Address and contacts
- Address (IRS master file)
- 3330 CLAYSTONE ST SE, GRAND RAPIDS, MI 49546-7738
- Principal officer (990 for 2024)
- LISA FROHNAPFEL, 3330 CLAYSTONE ST SE, GRAND RAPIDS, MI 49546
- Signed the 990
- LISA FROHNAPFEL, PRESIDENT/CEO
- Phone
- (616) 234-0569
- Website
- WWW.BBB.ORG/US/MI
- Return prepared by
- DOEREN MAYHEW
Mission
THE BETTER BUSINESS BUREAU'S (BBB) MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY 1) CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, 2) SETTING STANDARDS FOR MARKETPLACE TRUST, 3) ENCOURAGING AND SUPPORTING BEST PRACTICES, 4) CELEBRATING MARKETPLACE ROLE MODELS, AND; 5) DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
Program accomplishments
- CONSUMER INFORMATION REGARDING BUSINESSES IN THE WESTERN MICHIGAN AREA IS PROVIDED VIA WEBSITE TO A MAJORITY OF CONSUMERS. IN SOME CASES, INFORMATION IS DELIVERED VIA PHONE CONVERSATION.
- NEUTRAL DISPUTE RESOLUTION SERVICES - THE BUREAU STAFF PROCESS COMPLAINT INFORMATION RECEIVED ON AREA BUSINESSES. THE STAFF THEN WORKS WITH THE AFFECTED BUSINESS TO FACILITATE RESOLUTION OF THE COMPLAINT.
- THE BUREAU CONTRACTS WITH AN UNRELATED THIRD PARTY(COMPANY) TO PROVIDE CERTAIN MEMBERSHIP SERVICES. THE COMPANY IS ANACCREDITED ONLINE MARKETING COMPANY FOCUSED ON CREATING SUCCESSFULMARKETING STRATEGIES FOR SMALL TO MEDIUM SIZED BUSINESSES. HAVINGPARTNERED WITH BETTER BUSINESS BUREAUS AND CHAMBERS OF COMMERCENATIONWIDE, THE COMPANY HAS THE EXPERIENCE AND EXPERTISE TO HELP ALLTYPES OF BUSINESSES BECOME MORE VISIBLE ONLINE. BBB SERVING WESTERNMICHIGAN ACCREDITED BUSINESSES ARE OFFERED OPPORTUNITIES TO PARTICIPATEIN THE PARTNERED PROGRAM, DEEMED A TAXABLE ACTIVITY OF THE BUREAU. THE PARTNERED PROGRAM ALLOWS BBB ACCREDITED BUSINESSES TO PURCHASE ADVERTISING IN VARIOUS ONLINE DIRECTORIES OWNED AND OPERATED BY A COMPANY THE BBB HAS CONTRACTED WITH. THE BBB RECEIVES A COMMISSION BASED ON ALL ADVERTISING REVENUE DERIVED FROM THE CONTRACTED COMPANY.
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in December, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | December 31, 2025 | May 15, 2026 | Not on file |
| 2024 | December 31, 2024 | May 15, 2025 | 990 on file |
| 2023 | December 31, 2023 | May 15, 2024 | 990 on file |
IRS record
- EIN
- 38-1902531
- Tax-exempt status
- 501(c)(6): Business league or chamber of commerce
- Donations deductible
- No
- Exempt since
- 1942
- Accounting year ends
- December
- Files
- Form 990 or 990-EZ
- Assets (IRS master file)
- $876,420
- Income (IRS master file)
- $2,625,823
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | December 2024 | $2,625,823 | $3,599,618 | $876,420 | XML |
| 990 | December 2023 | $2,573,768 | $2,525,494 | $1,851,698 | XML |
| 990 | December 2022 | $2,098,530 | $2,257,505 | $1,834,184 | IRS |
| 990 | December 2021 | – | – | – | IRS |
| 990 | December 2020 | – | – | – | IRS |
| 990 | December 2018 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 38-1902531).
Questions about BETTER BUSINESS BUREAU OF
- What is the EIN of BETTER BUSINESS BUREAU OF?
- The employer identification number (EIN) of BETTER BUSINESS BUREAU OF is 38-1902531.
- Is BETTER BUSINESS BUREAU OF tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(6) since 1942.
- Are donations to BETTER BUSINESS BUREAU OF tax-deductible?
- No. The IRS master file says contributions to it are not deductible.
- Which annual return does BETTER BUSINESS BUREAU OF file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of BETTER BUSINESS BUREAU OF due?
- The return for tax year 2025 (the year ending December 31, 2025) is due May 15, 2026. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did BETTER BUSINESS BUREAU OF last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended December 2024.
- Who is the principal officer of BETTER BUSINESS BUREAU OF?
- The 990 for the year ended December 31, 2024 names LISA FROHNAPFEL.
- Who are the officers and directors of BETTER BUSINESS BUREAU OF?
- The 990 for the year ended December 31, 2024 lists 18 people; 2 received compensation from the organization, the highest $195,264 (LISA FROHNAPFEL, PRESIDENT/CEO).
- How much revenue does BETTER BUSINESS BUREAU OF have?
- On its 990 for the year ended December 31, 2024 it reported revenue of $2,625,823, expenses of $3,599,618 and total assets of $876,420 at year end.
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- PRIORITY HEALTH CHOICE INC EIN 32-0016523 · last filed 990 for 2024
- CREDIT UNIONS CHARTERED IN THE STATE OF MICHIGAN EIN 38-1215360 · last filed 990 for 2025
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