2025-09-25T15:27:20-05:00 2024-12-31 994260840 DOEREN MAYHEW 56 CESAR E CHAVEZ AVE SW STE 100 GRAND RAPIDS MI 49503 990 2024-01-01 381902531 BETTER BUSINESS BUREAU OF MICHIGAN FKA BETTER BUSINESS BUREAU OF WESTERN MI BETT 6162340569 3330 CLAYSTONE ST SE GRAND RAPIDS MI 49546 LISA FROHNAPFEL PRESIDENT/CEO 6162340569 2025-09-25 1 0 HOWARD L CUTLER CPA P00292927 6162355200 2024 2025-03-06 01:10:19Z X LISA FROHNAPFEL 3330 CLAYSTONE ST SE GRAND RAPIDS MI 49546 2625823 0 X WWW.BBB.ORG/US/MI X 1942 MI THE BETTER BUSINESS BUREAU OF WESTERN MICHIGAN, INC PROMOTES DISPUTE RESOLUTION, TRUST IN ADVERTISING AND ETHICAL BUSINESS PRACTICES. 16 16 39 16 16851 14397 2471365 2502408 20877 20451 1872 4714 79654 98250 2573768 2625823 0 939692 0 0 1918132 2006846 0 0 0 607362 653080 2525494 3599618 48274 -973795 1851698 876420 150000 148517 1701698 727903 X THE BETTER BUSINESS BUREAU'S (BBB) MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY 1) CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, 2) SETTING STANDARDS FOR MARKETPLACE TRUST, 3) ENCOURAGING AND SUPPORTING BEST PRACTICES, 4) CELEBRATING MARKETPLACE ROLE MODELS, AND; 5) DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR. 0 0 CONSUMER INFORMATION REGARDING BUSINESSES IN THE WESTERN MICHIGAN AREA IS PROVIDED VIA WEBSITE TO A MAJORITY OF CONSUMERS. IN SOME CASES, INFORMATION IS DELIVERED VIA PHONE CONVERSATION. NEUTRAL DISPUTE RESOLUTION SERVICES - THE BUREAU STAFF PROCESS COMPLAINT INFORMATION RECEIVED ON AREA BUSINESSES. THE STAFF THEN WORKS WITH THE AFFECTED BUSINESS TO FACILITATE RESOLUTION OF THE COMPLAINT. THE BUREAU CONTRACTS WITH AN UNRELATED THIRD PARTY(COMPANY) TO PROVIDE CERTAIN MEMBERSHIP SERVICES. THE COMPANY IS ANACCREDITED ONLINE MARKETING COMPANY FOCUSED ON CREATING SUCCESSFULMARKETING STRATEGIES FOR SMALL TO MEDIUM SIZED BUSINESSES. HAVINGPARTNERED WITH BETTER BUSINESS BUREAUS AND CHAMBERS OF COMMERCENATIONWIDE, THE COMPANY HAS THE EXPERIENCE AND EXPERTISE TO HELP ALLTYPES OF BUSINESSES BECOME MORE VISIBLE ONLINE. BBB SERVING WESTERNMICHIGAN ACCREDITED BUSINESSES ARE OFFERED OPPORTUNITIES TO PARTICIPATEIN THE PARTNERED PROGRAM, DEEMED A TAXABLE ACTIVITY OF THE BUREAU. THE PARTNERED PROGRAM ALLOWS BBB ACCREDITED BUSINESSES TO PURCHASE ADVERTISING IN VARIOUS ONLINE DIRECTORIES OWNED AND OPERATED BY A COMPANY THE BBB HAS CONTRACTED WITH. THE BBB RECEIVES A COMMISSION BASED ON ALL ADVERTISING REVENUE DERIVED FROM THE CONTRACTED COMPANY. 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 1 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 1 3 0 1 39 1 1 1 0 0 0 0 0 0 0 X 16 16 0 0 1 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 0 0 MI X X X LISA FROHNAPFEL 6162340569 3330 CLAYSTONE ST SE GRAND RAPIDS MI 49546 MICHAEL STAPLETON CHAIR 0.25 0.25 X X 0 0 0 DAN MORRISON VICE CHAIR 0.25 0.25 X X 0 0 0 TINA KYGER SECRETARY 0.25 0.25 X X 0 0 0 DEREK STEELE TREASURER 0.25 0.25 X X 0 0 0 JESSICA ANN TYSON DIRECTOR 0.25 0.25 X 0 0 0 ROB VAN SUILICHEM IMMEDIATE PAST CHAIR 0.25 0.25 X X 0 0 0 ADAM AUKERMAN DIRECTOR 0.25 0.25 X 0 0 0 LYNN CHEN-ZHANG DIRECTOR 0.25 0.25 X 0 0 0 TIM DYE DIRECTOR 0.25 0.25 X 0 0 0 MARCUS JACKSON DIRECTOR 0.25 0.25 X 0 0 0 ANDY KLINGER DIRECTOR 0.25 0.25 X 0 0 0 ANDREA OWENS DIRECTOR 0.25 0.25 X 0 0 0 ERIC PAYNE DIRECTOR 0.25 0.25 X 0 0 0 SARAH RAYMOND DIRECTOR 0.25 0.25 X 0 0 0 JASON REYES DIRECTOR 0.25 0.25 X 0 0 0 JANET ZAHN DIRECTOR 0.25 0.25 X 0 0 0 LISA FROHNAPFEL PRESIDENT/CEO 25.00 20.00 X 195264 0 13727 JACK DALEY VP OF STRATEGIC GROWTH AND REVENUE 40.00 0.00 X 104349 0 3439 299613 0 17166 2 0 1 0 0 2502408 2502408 ACCREDITED BUSINESS DI 900099 15976 15976 ADVERTISING REVIEW 900099 3600 3600 ARBITRATION FEES 541100 875 875 20451 4714 4714 SPONSORSHIP/AD SALES 900099 97102 97102 MISCELLANEOUS REVENUE 900099 1148 1148 98250 2625823 101850 16851 4714 939692 208991 1506907 25104 126484 139360 3811 28794 1893 32264 13731 84808 165665 40728 10620 8798 1119 4986 TAXES 3291 COUNCIL DUES 133488 BANK FEES 63551 MISCELLANEOUS 28770 26763 3599618 27007 28811 830817 790176 55000 55000 938364 0 32694 30261 510 2433 1851698 876420 150000 147516 0 1001 150000 148517 X 1701698 727903 1701698 727903 1851698 876420 -973795 0 X X 0 1 X 1 0 RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 32694 30261 2433 2433 DUE TO RELATED PARTY 1001 1001 X PART X, LINE 2: THE INTERNAL REVENUE SERVICE HAS RULED UNDER SECTION 501(C)(6) THAT THE BUREAU QUALIFIES AS A NONPROFIT CORPORATION EXEMPT FROM FEDERAL INCOME TAXES. ALTHOUGH THE BUREAU WAS GRANTED INCOME TAX EXEMPTION BY THE INTERNAL REVENUE SERVICE, THE EXEMPTION DOES NOT APPLY TO "UNRELATED BUSINESS INCOME". SUCH INCOME, PURSUANT TO THE INTERNAL REVENUE CODE AND RELATED REGULATIONS, INCLUDES ARBITRATION FEES AND NEUTRAL DISPUTE RESOLUTION INCOME. THERE WERE PAYMENTS OF $3,291 AND $6,304 FOR UNRELATED BUSINESS INCOME TAX FOR THE YEAR ENDED DECEMBER 31, 2024 AND 2023. TAX POSITIONS ARE ASSESSED FOR UNCERTAINTY AND A PROVISION MAY BE RECORDED IF A TAX POSITION IS NOT LIKELY TO BE SUSTAINED UPON EXAMINATION. 1 BETTER BUSINESS BUREAU FOUNDATION 3330 CLAYSTONE ST SE GRAND RAPIDS MI 49546 382532275 501(C)(3) 0 939692 FMV LOAN FORGIVENESS LOAN FORGIVENESS 1 0 PART I, LINE 2: THE BETTER BUSINESS BUREAU OF WESTERN MICHIGAN BOARD AND FINANCE COMMITTEE OVERSEE THE ACTIVITY OF THE BETTER BUSINESS BUREAU OF WESTERN MICHIGAN EDUCATIONAL FOUNDATION. X X 0 0 0 LISA FROHNAPFEL PRESIDENT/CEO 170264 0 25000 0 0 0 6954 0 6773 0 208991 0 0 0 FORM 990, PART VI, SECTION A, LINE 4 THE ARTICLES OF INCORPORATION WERE AMENDED AS OF MARCH 2025 FOR THE MERGER OF THE BETTER BUSINESS BUREAU/DETROIT AND EASTERN MICHIGAN INTO THE BETTER BUSINESS BUREAU OF WESTERN MICHIGAN, INC. THIS MERGER RESULTED IN A NAME CHANGE FROM BETTER BUSINESS BUREAU OF WESTERN MICHIGAN, INC. TO BETTER BUSINESS BUREAU OF MICHIGAN. FORM 990, PART VI, SECTION B, LINE 11B FORM 990 IS REVIEWED WITH MEMBERS OF THE BOARD OF DIRECTORS. THE TREASURER OF THE BOARD OF DIRECTORS SIGNS THEIR APPROVAL OF THE FORM PRIOR TO FILING. FORM 990, PART VI, SECTION B, LINE 12C THE CONFLICT OF INTEREST POLICY IS PROVIDED TO EACH MEMBER OF THE BOARD OF DIRECTORS ANNUALLY. AT THAT TIME, EACH INDIVIDUAL REAFFIRMS IN WRITING THAT THEY ARE CONFORMING TO THE POLICY AND/OR DISCLOSES ANY POTENTIAL CONFLICT OF INTEREST. ANY REPORTS OF POSSIBLE BREACHES OF SAID POLICY ARE HANDLED BY THE BOARD CHAIRPERSON AND/OR THE PRESIDENT/CEO. REPORTS ARE TREATED IN CONFIDENCE, ARE INVESTIGATED AS NECESSARY AND APPROPRIATE ACTION IS TAKEN BASED UPON THE POLICIES OF THE BUREAU. FORM 990, PART VI, SECTION B, LINE 15A PERIODIC REVIEW OF THE COMPENSATION OF THE PRESIDENT/CEO IS PERFORMED BY THE BOARD OF DIRECTORS. MINUTES OF THESE MEETINGS ARE MAINTAINED BY THE ASSOCIATION. FORM 990, PART VI, SECTION C, LINE 19 GOVERNING DOCUMENTS, ANNUAL REPORTS, AND THE FORM 990 ARE MADE AVAILABLE TO THE PUBLIC UPON REQUEST. FORM 990, PART XII, LINE 2C: THE BBB HAS A COMMITTEE THAT OVERSEES THE AUDIT OF THE FINANCIAL STATEMENTS. THE OVERSIGHT PROCESS HAS NOT CHANGED DURING THE YEAR. BETTER BUSINESS BUREAU OF WESTERN MICHIGAN EDUCATIONAL FOUNDATION 2627 EAST BELTLINE SUITE 320 GRAND RAPIDS MI 49546 TO SUPPORT THE CENTER FOR CHARACTER ETHICS AND OTHER EDUCATIONAL PROGRAMS MI SECTION 501(C)(3) 7 1 0 1 0 0 1 0 0 0 0 0 1 0 0 1 1 0 0 0 0 BETTER BUSINESS BUREAU OF WESTERN MICHIGAN EDUCATIONAL FOUNDATION B 939692 LOAN FORGIVENESS BETTER BUSINESS BUREAU OF WESTERN MICHIGAN EDUCATIONAL FOUNDATION K 153360 AMOUNT PAID FOR RENT