Nonprofit · EIN 46-5039599
CRISIS TEXT LINE INC
Tax-exempt · NEW YORK, NY 10122
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| December 31, 2025 | 990 | $38,489,787 | $38,608,694 | -$118,907 | $31,967,980 | $5,531,303 | $26,436,677 |
| December 31, 2024 | 990 | $45,357,832 | $34,847,175 | $10,510,657 | $36,300,859 | $10,056,797 | $26,244,062 |
| December 31, 2023 | 990 | $32,319,583 | $35,615,762 | -$3,296,179 | $18,030,062 | $2,455,330 | $15,574,732 |
Financial details: 990 for the year ended December 31, 2025
Revenue
- Contributions, gifts and grants
- $34,119,266
- Program service revenue
- $3,433,362
- Investment income
- $928,807
- Net gain from sales of assets
- $204,523
- Other revenue
- $8,352
Expenses
- Grants and similar amounts paid
- $97,657
- Compensation of officers, directors and key employees
- $1,432,401
- Other salaries and wages
- $23,860,061
- Salaries, compensation and benefits (total)
- $32,274,358
- Professional fundraising fees
- $0
- Legal fees
- $36,481
- Accounting fees
- $90,377
- Travel
- $651,006
- Depreciation
- $72,992
- Program services (functional)
- $30,782,751
- Management and general (functional)
- $4,991,531
- Fundraising (functional)
- $2,834,412
Balance sheet and other
- Total assets, start of year
- $36,300,859
- Total assets, end of year
- $31,967,980
- Total liabilities, end of year
- $5,531,303
- Net assets, end of year
- $26,436,677
- Land, buildings and equipment
- $70,527
- Publicly traded securities
- $19,583,848
- Net assets without donor restrictions
- $25,288,767
- Net assets with donor restrictions
- $1,147,910
- Gross receipts
- $47,591,127
- Employees
- 296
- Volunteers
- 14,000
- Year formed
- 2012
- State of legal domicile
- NY
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended December 31, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| DENA TRUJILLO | CHIEF EXECUTIVE OFFICER Trustee or director, Officer | 50 | $379,822 | $40,057 |
| MATTHEW VANDERZEE | CHIEF TECHNOLOGY OFFICER Highest-paid employee | 50 | $377,881 | $40,057 |
| DANIELLE ADEST | CHIEF FINANCIAL OFFICER Officer | 50 | $327,794 | $39,498 |
| RUPESH SHAH | CHIEF OPERATING OFFICER Key employee | 50 | $310,922 | $36,701 |
| SHAIRI TURNER-DAVIS | CHIEF HEALTH OFFICER Highest-paid employee | 50 | $336,284 | $10,036 |
| MARGARET MEAGHER | CHIEF IMPACT OFFICER Highest-paid employee | 50 | $317,444 | $19,404 |
| SHAWN RODRIGUEZ | SECRETARY & GENERAL COUNSEL Officer | 50 | $244,586 | $53,022 |
| MISHKA PITTER-ARMAND | CHIEF MARKETING OFFICER (UNTIL 10/25) Highest-paid employee | 50 | $255,409 | $32,491 |
| CLAIRE ZICK | VP PRODUCT Highest-paid employee | 50 | $237,760 | $35,327 |
| LISA FETTERMAN | PRESIDENT Trustee or director, Officer | 0.5 | $0 | $0 |
| ROB STAVIS | TREASURER Trustee or director, Officer | 0.5 | $0 | $0 |
| HARRY BRANDLER | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| DR ANDREA HORVATH MARQUES | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| DR ANDRES MONROY-HERNANDEZ | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| STEVEN MORVAY | DIRECTOR (SINCE OCT 2025) Trustee or director | 0.5 | $0 | $0 |
3 more people on this return
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| POOJA SHAW | DIRECTOR (SINCE FEB 2025) Trustee or director | 0.5 | $0 |
| RAMY SHWEIKY | DIRECTOR Trustee or director | 0.5 | $0 |
| KIM VU | DIRECTOR Trustee or director | 0.5 | $0 |
990 for the year ended December 31, 2024: 16 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| DENA TRUJILLO | CHIEF EXECUTIVE OFFICER Trustee or director, Officer | 50 | $352,333 | $53,224 |
| MATTHEW VANDERZEE | CHIEF TECHNOLOGY OFFICER Highest-paid employee | 50 | $353,291 | $38,241 |
| DANIELLE ADEST | CHIEF FINANCIAL OFFICER Officer | 50 | $307,137 | $37,081 |
| SHAIRI TURNER-DAVIS | CHIEF HEALTH OFFICER Highest-paid employee | 50 | $325,802 | $9,722 |
| MISHKA PITTER-ARMAND | CHIEF MARKETING OFFICER Highest-paid employee | 50 | $293,057 | $36,686 |
| MARGARET MEAGHER | CHIEF IMPACT OFFICER Highest-paid employee | 50 | $266,223 | $22,283 |
| SHAWN RODRIGUEZ | SECRETARY & GENERAL COUNSEL Officer | 50 | $226,193 | $49,819 |
| CESAR BOCANEGRA | CHIEF OPERATING OFFICER (UNTIL 08/2024) Key employee | 50 | $250,572 | $24,959 |
| CHRISTOPHER PEARSALL | CHIEF OF STAFF Highest-paid employee | 50 | $208,624 | $15,537 |
| HARRY BRANDLER | PRESIDENT Trustee or director, Officer | 0.5 | $0 | $0 |
| ROB STAVIS | TREASURER Trustee or director, Officer | 0.5 | $0 | $0 |
| LISA FETTERMAN | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| DR ANDREA HORVATH MARQUES | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| DR ANDRES MONROY-HERNANDEZ | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| RAMY SHWEIKY | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| KIM VU | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
990 for the year ended December 31, 2023: 17 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| DENA TRUJILLO | CHIEF EXECUTIVE OFFICER Trustee or director, Officer | 50 | $344,277 | $50,731 |
| CESAR BOCANEGRA | CHIEF OPERATING OFFICER Key employee | 50 | $296,012 | $49,831 |
| DANA TRADER | CHIEF PEOPLE AND STRATEGY OFFICER Highest-paid employee | 50 | $297,025 | $45,052 |
| SHAIRI TURNER-DAVIS | CHIEF HEALTH OFFICER Highest-paid employee | 50 | $322,065 | $9,600 |
| MELANIE SAMARASINGHE | CHIEF BUSINESS DEVELOPMENT OFFICER Highest-paid employee | 50 | $279,833 | $49,531 |
| MISHKA PITTER-ARMAND | CHIEF MARKETING OFFICER Highest-paid employee | 50 | $285,065 | $35,282 |
| DANIELLE ADEST | CHIEF FINANCIAL OFFICER Officer | 50 | $284,134 | $32,656 |
| MARGARET MEAGHER | CHIEF IMPACT OFFICER Highest-paid employee | 50 | $249,034 | $21,050 |
| SHAWN RODRIGUEZ | SECRETARY & GENERAL COUNSEL Officer | 50 | $215,678 | $47,387 |
| HARRY BRANDLER | PRESIDENT Trustee or director, Officer | 0.5 | $0 | $0 |
| ROB STAVIS | TREASURER Trustee or director, Officer | 0.5 | $0 | $0 |
| DR ALFIEE BRELAND-NOBLE | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| LISA FETTERMAN | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| DR ANDRES MONROY-HERNANDEZ | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| BRENDA TOINEETA PIPESTEM | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| KIM VU | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
| RAMY SHWEIKY | DIRECTOR Trustee or director | 0.5 | $0 | $0 |
Address and contacts
- Address (IRS master file)
- 225 W 34TH ST, NEW YORK, NY 10122-0049
- Principal officer (990 for 2025)
- DANIELLE ADEST, 225 W 34TH ST FL 9-PMB9135, NEW YORK, NY 10122
- Signed the 990
- DANIELLE ADEST, CFO
- Phone
- (332) 230-4008
- Website
- WWW.CRISISTEXTLINE.ORG
- Return prepared by
- CLIFTONLARSONALLEN LLP
Mission
BY LEVERAGING INNOVATIVE TECHNOLOGY AND RESEARCH, WE ARE SHAPING MENTAL HEALTH POLICY AND SYSTEMS TO CREATE A WORLD WHERE EVERYONE HAS ACCESS TO THE SUPPORT THEY NEED ANYTIME, ANYWHERE.
Program accomplishments
- CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF OVER 14,000 TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELORS AND ALL CONVERSATIONS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME.Expenses $16,320,307 · grants $97,657 · revenue $3,433,362
- CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS.CRISIS TEXT LINE CONTINUES TO DEVELOP ENHANCED ARCHITECTURE DESIGNS FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS. CRISIS TEXT LINE TECHNOLOGY DEPARTMENT CREATES AND SUPPORTS CUSTOMIZED AND INTEGRATED PLATFORM SOLUTIONS TO SUPPORT THE NATIONAL 988 SUICIDE & CRISIS LIFELINE AS WELL AS OUR PARTNERS.Expenses $12,387,395
- CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH SCIENCE EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2025, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING A LARGE-SCALE STUDY ON VOLUNTEER IMPACT, EVIDENCING BENEFITS OF VOLUNTEERING AS A CRISIS COUNSELOR THAT GO FAR BEYOND THE POSITIVE EFFECT ON THE LIVES OF OUR TEXTERS TO BENEFIT VOLUNTEERS, THEIR FAMILIES, AND COMMUNITIES.Expenses $2,075,049
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in December, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | December 31, 2025 | May 15, 2026 | 990 on file |
| 2024 | December 31, 2024 | May 15, 2025 | 990 on file |
| 2023 | December 31, 2023 | May 15, 2024 | 990 on file |
IRS record
- EIN
- 46-5039599
- Tax-exempt status
- 501(c)(3): Charitable, religious, educational or scientific organization
- Foundation status
- Publicly supported organization (170(b)(1)(A)(vi))
- Donations deductible (Pub 78)
- Public charity, 50% deduction limit
- Exempt since
- 2014
- Accounting year ends
- December
- Files
- Form 990 or 990-EZ
- Category (NTEE)
- Mental health and crisis intervention (F40)
- Assets (IRS master file)
- $31,967,980
- Income (IRS master file)
- $47,591,127
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | December 2025 | $38,489,787 | $38,608,694 | $31,967,980 | IRS |
| 990 | December 2024 | $45,357,832 | $34,847,175 | $36,300,859 | IRS |
| 990 | December 2023 | $32,319,583 | $35,615,762 | $18,030,062 | XML |
| 990 | December 2022 | $15,474,145 | $34,725,121 | $23,223,313 | IRS |
| 990 | December 2021 | – | – | – | IRS |
| 990 | December 2020 | – | – | – | IRS |
| 990 | December 2018 | – | – | – | IRS |
| 990 | December 2016 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 46-5039599).
Questions about CRISIS TEXT LINE INC
- What is the EIN of CRISIS TEXT LINE INC?
- The employer identification number (EIN) of CRISIS TEXT LINE INC is 46-5039599.
- Is CRISIS TEXT LINE INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(3) since 2014.
- Are donations to CRISIS TEXT LINE INC tax-deductible?
- Yes. It is listed in IRS Publication 78 (Public charity, 50% deduction limit).
- Which annual return does CRISIS TEXT LINE INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of CRISIS TEXT LINE INC due?
- The return for tax year 2026 (the year ending December 31, 2026) is due May 17, 2027. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did CRISIS TEXT LINE INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended December 2025.
- Who is the principal officer of CRISIS TEXT LINE INC?
- The 990 for the year ended December 31, 2025 names DANIELLE ADEST.
- Who are the officers and directors of CRISIS TEXT LINE INC?
- The 990 for the year ended December 31, 2025 lists 18 people; 9 received compensation from the organization, the highest $379,822 (DENA TRUJILLO, CHIEF EXECUTIVE OFFICER).
- How much revenue does CRISIS TEXT LINE INC have?
- On its 990 for the year ended December 31, 2025 it reported revenue of $38,489,787, expenses of $38,608,694 and total assets of $31,967,980 at year end.
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