Nonprofit · EIN 02-0578157
CONSUMER SATISFACTION SERVICES INC
Tax-exempt · HARRISBURG, PA 17112
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| June 30, 2025 | 990 | $728,626 | $743,564 | -$14,938 | $443,040 | $281,946 | $161,094 |
Financial details: 990 for the year ended June 30, 2025
Revenue
- Contributions, gifts and grants
- $36,875
- of which government grants
- $29,200
- Program service revenue
- $687,990
- Investment income
- $520
- Net gain from sales of assets
- -$42
- Other revenue
- $3,241
Expenses
- Grants and similar amounts paid
- $0
- Other salaries and wages
- $419,239
- Salaries, compensation and benefits (total)
- $533,145
- Professional fundraising fees
- $0
- Accounting fees
- $9,692
- Occupancy
- $80,831
- Travel
- $15,164
- Depreciation
- $9,969
- Program services (functional)
- $668,935
- Management and general (functional)
- $74,223
- Fundraising (functional)
- $406
Balance sheet and other
- Total assets, start of year
- $202,116
- Total assets, end of year
- $443,040
- Total liabilities, end of year
- $281,946
- Net assets, end of year
- $161,094
- Land, buildings and equipment
- $29,459
- Net assets without donor restrictions
- $161,094
- Gross receipts
- $728,668
- Employees
- 18
- Year formed
- 2002
- State of legal domicile
- PA
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended June 30, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| JESSICA PAUL | EXECUTIVE DI Officer | 40 | $125,517 |
| DEBORAH ALLEN | SECRETARY Officer | 0.15 | $0 |
| LISA ARIFER-POLCHA | MEMBER Officer | 0.15 | $0 |
| STEVE BARNDT | VICE CHAIRMA Officer | 0.15 | $0 |
| JEFF KLARE | MEMBER Officer | 0.15 | $0 |
| CHRISTOPHER KROFT | TREASURER Officer | 0.15 | $0 |
| MARTHA MERCURIO | MEMBER Officer | 0.15 | $0 |
| TRACI SCHAEFFER | CHAIRMAN Officer | 0.15 | $0 |
Address and contacts
- Address (IRS master file)
- 4785 LINGLESTOWN ROAD, HARRISBURG, PA 17112-8745
- In care of
- % JESSICA PAUL
- Principal officer (990 for 2024)
- JESSICA PAUL, 4785 LINGLESTOWN RD, HARRISBURG, PA 17112
- Signed the 990
- JESSICA PAUL, EXECUTIVE DIRECTOR
- Phone
- (717) 651-1070
- Return prepared by
- GIFT CPAS
Mission
TO CONTRIBUTE TO THE DEVELOPMENT OF AN EFFECTIVE AND COOPERATIVE BEHAVIORAL HEALTH SYSTEM
Program accomplishments
- CONSUMER SATISFACTION SERVICES IS A RECOVERY BASED, CONSUMER DRIVEN ORGANIZATION THAT ASSESSES THE QUALITY OF BEHAVIORAL HEALTH SERVICES TO PROMOTE QUALITY ASSURANCE HEREBY ASSURING CONTINUOUS QUALITY IMPROVEMENT PARTNERSHIP WITH STAKEHOLDERS.Expenses $668,935
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in June, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | June 30, 2026 | November 16, 2026 | Not due yet |
| 2024 | June 30, 2025 | November 17, 2025 | 990 on file |
| 2023 | June 30, 2024 | November 15, 2024 | 990 on file |
IRS record
- EIN
- 02-0578157
- Tax-exempt status
- 501(c)(3): Charitable, religious, educational or scientific organization
- Foundation status
- Publicly supported organization (170(b)(1)(A)(vi))
- Donations deductible (Pub 78)
- Public charity, 50% deduction limit
- Exempt since
- 2002
- Accounting year ends
- June
- Files
- Form 990 or 990-EZ
- Category (NTEE)
- Mental health and crisis intervention (F053)
- Assets (IRS master file)
- $443,040
- Income (IRS master file)
- $728,668
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | June 2025 | – | – | – | IRS |
| 990 | June 2024 | – | – | – | IRS |
| 990 | June 2023 | $622,453 | $606,864 | $228,961 | IRS |
| 990 | June 2022 | $570,851 | $588,640 | $156,482 | IRS |
| 990 | June 2021 | – | – | – | IRS |
| 990 | June 2020 | – | – | – | IRS |
| 990 | June 2019 | – | – | – | IRS |
| 990 | June 2018 | – | – | – | IRS |
990-N: the IRS publishes only the latest e-Postcard per organization; earlier years appear here as 990.tax collects the monthly files. 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS.
Questions about CONSUMER SATISFACTION SERVICES INC
- What is the EIN of CONSUMER SATISFACTION SERVICES INC?
- The employer identification number (EIN) of CONSUMER SATISFACTION SERVICES INC is 02-0578157.
- Is CONSUMER SATISFACTION SERVICES INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(3) since 2002.
- Are donations to CONSUMER SATISFACTION SERVICES INC tax-deductible?
- Yes. It is listed in IRS Publication 78 (Public charity, 50% deduction limit).
- Which annual return does CONSUMER SATISFACTION SERVICES INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of CONSUMER SATISFACTION SERVICES INC due?
- The return for tax year 2025 (the year ending June 30, 2026) is due November 16, 2026. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did CONSUMER SATISFACTION SERVICES INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended June 2025.
- Who is the principal officer of CONSUMER SATISFACTION SERVICES INC?
- The 990 for the year ended June 30, 2025 names JESSICA PAUL.
- Who are the officers and directors of CONSUMER SATISFACTION SERVICES INC?
- The 990 for the year ended June 30, 2025 lists 8 people; 1 received compensation from the organization, the highest $125,517 (JESSICA PAUL, EXECUTIVE DI).
- How much revenue does CONSUMER SATISFACTION SERVICES INC have?
- On its 990 for the year ended June 30, 2025 it reported revenue of $728,626, expenses of $743,564 and total assets of $443,040 at year end.
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All nonprofits in HARRISBURG · Pennsylvania · Mental health and crisis intervention