Nonprofit · EIN 38-1974024
CRISIS CENTER INC
Also known as LISTENING EAR CRISIS CENTER
Tax-exempt · MT PLEASANT, MI 48804
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| September 30, 2025 | 990 | $15,779,370 | $15,913,822 | -$134,452 | $12,966,053 | $3,052,783 | $9,913,270 |
| September 30, 2024 | 990 | $14,456,499 | $14,330,512 | $125,987 | $12,226,696 | $2,387,413 | $9,839,283 |
| September 30, 2023 | 990 | $13,684,682 | $13,502,325 | $182,357 | $11,683,231 | $2,426,276 | $9,256,955 |
Financial details: 990 for the year ended September 30, 2025
Revenue
- Contributions, gifts and grants
- $717,764
- of which government grants
- $607,187
- Program service revenue
- $14,984,990
- Investment income
- $76,616
- Net gain from sales of assets
- -$11,956
- Other revenue
- $0
Expenses
- Grants and similar amounts paid
- $74,240
- Compensation of officers, directors and key employees
- $306,948
- Other salaries and wages
- $8,911,420
- Salaries, compensation and benefits (total)
- $10,782,531
- Professional fundraising fees
- $0
- Legal fees
- $17,982
- Accounting fees
- $54,620
- Occupancy
- $640,041
- Travel
- $179,227
- Depreciation
- $351,414
- Program services (functional)
- $14,520,474
- Management and general (functional)
- $1,393,348
Balance sheet and other
- Total assets, start of year
- $12,226,696
- Total assets, end of year
- $12,966,053
- Total liabilities, end of year
- $3,052,783
- Net assets, end of year
- $9,913,270
- Land, buildings and equipment
- $5,237,773
- Net assets without donor restrictions
- $9,848,540
- Net assets with donor restrictions
- $64,730
- Gross receipts
- $15,793,726
- Employees
- 367
- Volunteers
- 12
- Year formed
- 1970
- State of legal domicile
- MI
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended September 30, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| CYNTHIA SEGER | CHIEF EXECUT Officer | 40 | $104,095 | $0 |
| JOSHUA CASWELL | CHIEF OPERAT Officer | 40 | $84,280 | $4,583 |
| JILL STODDARD | CHIEF FINANC Officer | 40 | $76,406 | $0 |
| SCOTT HARRISON | CHIEF HUMAN Officer | 40 | $56,303 | $1,200 |
| CINDY BAY-BARRON | DIRECTOR Trustee or director | 1 | $0 | $0 |
| THERESSA CLARK | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KEITH COTTER | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KATE HODGKINS | DIRECTOR Trustee or director | 1 | $0 | $0 |
| ADAM HOUSE | TREASURER Trustee or director, Officer | 1 | $0 | $0 |
| TEAGAN LEFERE | SECRETARY Trustee or director, Officer | 1 | $0 | $0 |
| JEFF SMITH | BOARD CHAIR Trustee or director, Officer | 1 | $0 | $0 |
| KATHLEEN TARRANT | DIRECTOR Trustee or director | 1 | $0 | $0 |
| HEATHER TUBBS | BOARD VICE C Trustee or director, Officer | 1 | $0 | $0 |
990 for the year ended September 30, 2024: 14 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| JOSHUA CASWELL | CHIEF OPERAT Officer | 40 | $86,147 | $3,646 |
| JILL STODDARD | CHIEF FINANC Officer | 40 | $51,916 | $0 |
| CINDY SEGER | CHIEF EXECUT Officer | 40 | $48,255 | $0 |
| TIM CARMICHAEL | CHIEF EXECUT Officer | 40 | $17,103 | $0 |
| JEFF SMITH | CHAIRPERSON Officer | 1 | $0 | $0 |
| HEATHER TUBBS | VICE CHAIRPE Officer | 1 | $0 | $0 |
| TEAGEN LEFERE | SECRETARY Officer | 1 | $0 | $0 |
| DEANA HUNT | TREASURER Officer | 1 | $0 | $0 |
| THERESSA CLARK | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JOHN LEONARD | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DR ROSS RAPAPORT | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KATHLEEN TARRANT | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KATE HODGKINS | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KRIS DEXTER | DIRECTOR Trustee or director | 1 | $0 | $0 |
990 for the year ended September 30, 2023: 13 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| TIM CARMICHAEL | EXECUTIVE DI Officer | 40 | $97,580 | $0 |
| JOSHUA CASWELL | CHIEF FINANC Officer | 40 | $73,304 | $3,443 |
| AMANDA HART | EXECUTIVE DI Officer | 40 | $31,877 | $546 |
| JEFF SMITH | CHAIRPERSON Officer | 1 | $0 | $0 |
| HEATHER TUBBS | VICE CHAIRPE Officer | 1 | $0 | $0 |
| RUTH FREEBURY | TREASURER Officer | 1 | $0 | $0 |
| TEAGEN LEFERE | SECRETARY Officer | 1 | $0 | $0 |
| ROBERT BACKUS | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KIM BOULIER | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DEANA HUNT | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JOHN LEONARD | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DR ROSS RAPAPORT | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KATHLEEN TARRANT | DIRECTOR Trustee or director | 1 | $0 | $0 |
Address and contacts
- Address (IRS master file)
- PO BOX 800, MT PLEASANT, MI 48804-0800
- In care of
- % JOSHUA CASWELL
- Principal officer (990 for 2024)
- JEFF SMITH, PO BOX 800, MT PLEASANT, MI 488040800
- Signed the 990
- JOSHUA CASWELL, CHIEF OPERATING OFFI
- Phone
- (989) 773-6904
- Website
- WWW.LISTENINGEAR.COM
- Return prepared by
- ANDREWS HOOPER PAVLIK PLC
Mission
LISTENING EAR CRISIS CENTER IN MT. PLEASANT, MICHIGAN, EMPOWERS INDIVIDUALS AND FAMILIES ACROSS MID AND NORTHERN MICHIGAN BY PROVIDING QUALITY SERVICES AND SAFE, AFFORDABLE HOUSING. WITH A HISTORY OF SERVING OVER 30,000 PEOPLE ANNUALLY, LISTENING EAR IS DEDICATED TO LISTENING, SUPPORTING, AND ADVOCATING -- TAKING PEOPLE FROM SURVIVING TO THRIVING.
Program accomplishments
- ADULT FOSTER CARE: THE RESIDENTIAL SERVICE PROGRAM SERVED 107 ADULTS WITH DEVELOPMENTAL AND/OR EMOTIONAL DISABILITIES. ALL 18 ADULT FOSTER CARE HOMES ARE LICENSED BY THE STATE OF MICHIGAN DEPARTMENT OF LICENSING AND REGULATORY AFFAIRS (LARA). OUR AGENCY IS ALSO ACCREDITED BY THE COUNCIL OF ACCREDIDATION (COA). OUR PROGRAM PROMOTES AND PROVIDES OPPORTUNITIES FOR INDIVIDUALS TO INCREASE INDEPENDENCE AND PARTICIPATE IN HOME, WORK, AND COMMUNITY SETTINGS. RESIDENTS RECEIVE SUPPORT AND TRAINING IN A RESIDENTIAL GROUP HOME ENVIRONMENT FROM DIRECT SERVICE PROVIDERS WHO SERVE AS ROLE MODELS, MENTORS, CAREGIVERS AND TRAINERS, ENSURING A HEALTHY AND THRIVING HOME SETTING.Expenses $10,122,405 · revenue $11,136,990
- FOSTER CARE: THE FOSTER CARE PROGRAM PROVIDED 6,117 DAYS OF SERVICES IN A FAMILY SETTING TO 24 CHILDREN AND YOUNG ADULTS IN NEED OF SHORT-TERM OR LONG-TERM CARE. LISTENING EAR CRISIS CENTER IS LICENSED AS A CHILD PLACING AGENCY BY THE STATE OF MICHIGAN. OUR PROGRAM FOCUSES ON YOUTH WHO ARE STRUGGLING IN THE AREAS OF ABUSE, DELINQUENCY, MENTAL ILLNESS, EMOTIONAL IMPAIRMENT AND DEVELOPMENTAL DISABILITIES. OUR FOSTER CARE WORKERS COORDINATE ALL SERVICES, UNIQUE TO EACH CONSUMER, PARTNERING WITH THE INDIVIDUAL, THEIR FAMILIES, THE FOSTER CARE PROVIDER, AND THE REFERRING AGENCY TO KEEP COMMUNICATION FLOWING AND ENSURE EXCELLENT SERVICES AND CARE ARE PROVIDED.Expenses $1,482,833 · revenue $1,264,503
- RENTAL: LISTENING EAR CRISIS CENTER OWNS AND MANAGES 146 APARTMENTS AND DUPLEXES. OUR RENTAL PROGRAM FOLLOWS AN AFFORDABLE HOUSING MODEL DESIGNED TO PROVIDE STABILITY FOR ALICE HOUSEHOLDS -- ASSET LIMITED, INCOME CONTRAINED AND EMPLOYED INDIVIDUALS AND FAMILIES -- BY ENSURING THEIR HOUSING AND UTILITY COSTS REMAIN AFFORDABLE. LISTENING EAR ACCEPTS ALL GOVERNMENT HOUSING SUBSIDY VOUCHERS AND ARE COMMITTED TO PROVIDING SAFE, CLEAN, AND WELL-MAINTAINED LIVING ENVIRONMENTS. LISTENING EAR'S OCCUPANCY RATE IS 97%.Expenses $1,089,985 · revenue $1,349,065
- CLS - IN HOME HELP OFFERS SUPPORT TO PEOPLE WITH DISABILITIES WHO ARE LIVING WITH THEIR FAMILIES OR IN THEIR OWN HOMES. IN HOME HELP CONSUMERS DECIDE WHAT, WHERE, WHO, AND HOW SUPPORT THEY NEED WILL BE PROVIDED. CONSUMERS WERE SERVICED IN THEIR HOMES OR THEIR COMMUNITIES IN 4 COUNTIES WITH SUPPORTS RANGING FROM ASSISTANCE WITH HOUSEWORK TO PERSONAL CARE TO HELPING CONSUMERS GET OUT INTO THE COMMUNITY. YOUTH GRANTS - THE TRANSITIONAL LIVING PROGRAM OFFERS YOUTH AGES 16-21 IN THE CLARE/ISABELLA COUNTY AND SAGINAW CHIPPEWA TRIBAL AREA THE OPPORTUNITY TO ACHIEVE INDEPENDENCE AND DEVELOP SELF-RELIANCE. OLDER HOMELESS YOUTH CAN RECEIVE GUIDANCE AND SUPPORT WHILE LIVING INDEPENDENTLY IN AN APARTMENT SETTING FOR UP TO EIGHTEEN MONTHS WHILE FINISHING SCHOOL GAINING WORK EXPERIENCE, AND ESTABLISHING A BANK ACCOUNT. THE RUNAWAY YOUTH SERVICES PROVIDED SERVICES TO YOUTH WHOARE RESIDENTS OF CLARE, GLADWIN, AND ISABELLA COUNTIES. SERVICES INCLUDE COUNSELING, SUPPORT GROUPS, 24-HOURS CRISIS LINE AND TEMPORARY FOSTER CARE. CRISIS CENTER - SERVICE PEOPLE IN SURROUNDING COUNTIES BY PROVIDING CRISIS INTERVENTION, INFORMATION AND REFERRAL, AND AFTER-HOUR BACKUP FOR AREA COMMUNITY MENTAL HEALTH SERVICES. CSATP AND ABA - CHILD SEXUAL ABUSE TREATMENT PROGRAM SERVICES CONSUMERS WHICH INCLUDE CHILDREN WHO HAVE BEEN SEXUALLY ABUSED AND MEMBERS OF THEIR FAMILIES. SERVICES INCLUDE INDIVIDUAL AND GROUP COUNSELING AND SUPPORT GROUPS. APPLIED BEHAVIORAL ANALYSIS SERVED YOUTH AND THEIR FAMILIES. ABA TECHNICIANS APPLIED BEHAVIOR ANALYSIS TO IMPROVE SOCIAL SKILLS BY USING INTERVENTIONS THAT ARE BASED ON PRINCIPLES OF LEARNING THEORY. ABA THERAPY HELPS CHILDREN ON THE AUTISM SPECTRUM BY INCREASING THEIR SOCIAL ABILITIES LIKE COMPLETING TASKS, COMMUNICATING, AND LEARNING NEW SKILLS.Expenses $1,825,251 · grants $74,240 · revenue $1,234,432
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in September, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | September 30, 2026 | February 15, 2027 | Not due yet |
| 2024 | September 30, 2025 | February 16, 2026 | 990 on file |
| 2023 | September 30, 2024 | February 17, 2025 | 990 on file |
IRS record
- EIN
- 38-1974024
- Tax-exempt status
- 501(c)(3): Charitable, religious, educational or scientific organization
- Foundation status
- Publicly supported organization (170(b)(1)(A)(vi))
- Donations deductible (Pub 78)
- Public charity, 50% deduction limit
- Exempt since
- 1972
- Accounting year ends
- September
- Files
- Form 990 or 990-EZ
- Category (NTEE)
- Human services (P730)
- Assets (IRS master file)
- $12,966,053
- Income (IRS master file)
- $15,793,726
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | September 2025 | $15,779,370 | $15,913,822 | $12,966,053 | XML |
| 990 | September 2024 | $14,456,499 | $14,330,512 | $12,226,696 | XML |
| 990 | September 2023 | $13,684,682 | $13,502,325 | $11,683,231 | XML |
| 990 | September 2022 | $13,435,130 | $13,202,224 | $11,496,829 | IRS |
| 990 | September 2021 | – | – | – | IRS |
| 990 | September 2020 | – | – | – | IRS |
| 990 | September 2019 | – | – | – | IRS |
| 990 | September 2018 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 38-1974024).
Questions about CRISIS CENTER INC
- What is the EIN of CRISIS CENTER INC?
- The employer identification number (EIN) of CRISIS CENTER INC is 38-1974024.
- Is CRISIS CENTER INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(3) since 1972.
- Are donations to CRISIS CENTER INC tax-deductible?
- Yes. It is listed in IRS Publication 78 (Public charity, 50% deduction limit).
- Which annual return does CRISIS CENTER INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of CRISIS CENTER INC due?
- The return for tax year 2025 (the year ending September 30, 2026) is due February 15, 2027. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did CRISIS CENTER INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended September 2025.
- Who is the principal officer of CRISIS CENTER INC?
- The 990 for the year ended September 30, 2025 names JEFF SMITH.
- Who are the officers and directors of CRISIS CENTER INC?
- The 990 for the year ended September 30, 2025 lists 13 people; 4 received compensation from the organization, the highest $104,095 (CYNTHIA SEGER, CHIEF EXECUT).
- How much revenue does CRISIS CENTER INC have?
- On its 990 for the year ended September 30, 2025 it reported revenue of $15,779,370, expenses of $15,913,822 and total assets of $12,966,053 at year end.
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