Nonprofit · EIN 06-1002092
BETTER BUSINESS BUREAU INC
Tax-exempt · CROMWELL, CT 06416
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| December 31, 2025 | 990 | $3,911,300 | $3,644,431 | $266,869 | $5,479,669 | $2,221,504 | $3,258,165 |
| December 31, 2024 | 990 | $3,904,188 | $3,683,721 | $220,467 | $5,358,596 | $2,406,989 | $2,951,607 |
| December 31, 2023 | 990 | $3,724,041 | $3,561,754 | $162,287 | $5,065,855 | $2,380,208 | $2,685,647 |
Financial details: 990 for the year ended December 31, 2025
Revenue
- Contributions, gifts and grants
- $0
- Program service revenue
- $3,794,172
- Investment income
- $116,666
- Net gain from sales of assets
- $25,626
- Other revenue
- $462
Expenses
- Grants and similar amounts paid
- $0
- Compensation of officers, directors and key employees
- $473,384
- Other salaries and wages
- $1,447,393
- Salaries, compensation and benefits (total)
- $2,141,190
- Professional fundraising fees
- $0
- Legal fees
- $4,743
- Accounting fees
- $11,500
- Occupancy
- $147,205
- Travel
- $1,815
- Depreciation
- $56,309
- Program services (functional)
- $2,920,273
- Management and general (functional)
- $724,158
Balance sheet and other
- Total assets, start of year
- $5,358,596
- Total assets, end of year
- $5,479,669
- Total liabilities, end of year
- $2,221,504
- Net assets, end of year
- $3,258,165
- Land, buildings and equipment
- $1,453,940
- Publicly traded securities
- $598,920
- Net assets without donor restrictions
- $3,258,165
- Gross unrelated business income
- $379,140
- Gross receipts
- $4,124,006
- Employees
- 35
- Volunteers
- 0
- Year formed
- 1954
- State of legal domicile
- CT
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended December 31, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| PAULETTE SCARPETTI | PRESIDENT, RETIRED Officer | 40 | $289,151 | $14,510 |
| JACLYN J MACKNIGHT | PRESIDENT Officer | 40 | $176,700 | $39,167 |
| WILLIAM F CAPUTO | SALES Highest-paid employee | 40 | $133,849 | $26,753 |
| SUSAN DUDLEY | VICE PRESIDENT Highest-paid employee | 40 | $114,274 | $19,101 |
| JOSEPH A SCHWARTZ | DIRECTOR BUSINESS DEVELOPM Highest-paid employee | 40 | $122,538 | $4,004 |
| DAVID DUBALDO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| SONIA ALVELO | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| MICHAEL DEBIASE | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| STUART R PHILIPS | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
| BARBARA CURTO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| AJ STEWART | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DAMOND TOLES | DIRECTOR Trustee or director | 1 | $0 | $0 |
| SCOTT TRANTOLO | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| CHRISTINE NEVES | DIRECTOR Trustee or director | 1 | $0 | $0 |
| MATTHEW NEWCOMB | DIRECTOR Trustee or director | 1 | $0 | $0 |
22 more people on this return
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| LYNNE SETTE | DIRECTOR Trustee or director | 1 | $0 |
| RICHARD HOLTON | DIRECTOR Trustee or director | 1 | $0 |
| ALAN RUIZ | DIRECTOR Trustee or director | 1 | $0 |
| DAVID SIPPIN | CHAIRMAN-ELECT Trustee or director | 1 | $0 |
| WILLIAM WADE | PAST CHAIRMAN Trustee or director | 1 | $0 |
| DREW CRANDALL | PAST CHAIRMAN Trustee or director | 1 | $0 |
| LYNN COKER | EC AT LARGE Trustee or director | 1 | $0 |
| AMANDA ANDERSON | DIRECTOR Trustee or director | 1 | $0 |
| JOHN HONE | DIRECTOR Trustee or director | 1 | $0 |
| BILL BARRIEAU | DIRECTOR Trustee or director | 1 | $0 |
| DAVID CONNER | PAST CHAIRMAN Trustee or director | 1 | $0 |
| KEVIN O'ROURKE | IMMEDIATE PAST CHAIRMAN Trustee or director | 1 | $0 |
| ANDREW MATUSIAK | DIRECTOR Trustee or director | 1 | $0 |
| KEITH SANTORA | DIRECTOR Trustee or director | 1 | $0 |
| MARTIN EHRLICH | DIRECTOR Trustee or director | 1 | $0 |
| MARYANN CROCE | DIRECTOR Trustee or director | 1 | $0 |
| ANTONIO PEREZ | DIRECTOR Trustee or director | 1 | $0 |
| JEFF PICKERILL | DIRECTOR Trustee or director | 1 | $0 |
| DOMINIC SCARANO JR | TREASURER/SECRETARY Officer | 1 | $0 |
| MYLES MEEHAN | VICE PRESIDENT Officer | 1 | $0 |
| CHRIS WALKER | CHAIRMAN Officer | 1 | $0 |
| NICK D'AMBROSIA | VICE PRESIDENT Officer | 1 | $0 |
990 for the year ended December 31, 2024: 36 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| PAULETTE SCARPETTI | PRESIDENT Officer | 40 | $309,038 | $19,440 |
| JEANNE M MECCA | VICE-PRESIDENT Key employee | 40 | $170,014 | $6,352 |
| WILLIAM F CAPUTO | SALES Highest-paid employee | 40 | $118,556 | $20,821 |
| JACLYN J MACKNIGHT | VICE-PRESIDENT Highest-paid employee | 40 | $107,807 | $24,341 |
| JOSEPH A SCHWARTZ | DIRECTOR BUSINESS DEVELOPM Highest-paid employee | 40 | $123,734 | $4,011 |
| SUSAN DUDLEY | EXEC ACCOUNTANT AND DIRECT Highest-paid employee | 40 | $104,695 | $4,428 |
| DAVID CONNER | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
| KEVIN O'ROURKE | IMMEDIATE PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
| CHRIS WALKER | CHAIRMAN Trustee or director | 1 | $0 | $0 |
| NICK D'AMBROSIA | VICE-PRESIDENT Trustee or director | 1 | $0 | $0 |
| DOMINIC SCARANO JR | TREASURER/SECRETARY Trustee or director | 1 | $0 | $0 |
| DOMINIC DUBALDO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| SONIA ALVELO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| MYLES MEEHAN | EC AT-LARGE Trustee or director | 1 | $0 | $0 |
| MICHAEL DEBIASE | VICE PRESIDENT Trustee or director | 1 | $0 | $0 |
| STUART R PHILIPS | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
| BARBARA CURTO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| AJ STEWART | DIRECTOR Trustee or director | 1 | $0 | $0 |
| BRADLEY CHAFFEE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| SCOTT TRANTOLO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| BRENDAN P LYNCH | DIRECTOR Trustee or director | 1 | $0 | $0 |
| CATHERINE Y DAVIS | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JAMIE FIDERIO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| MARIANNE CROCE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| ANTONIO PEREZ | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DAVID SIPPIN | CHAIRMAN-ELECT Trustee or director | 1 | $0 | $0 |
| DEBORAH ORI | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KEITH SANTORA | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JASON GARBUS | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| LYNN COKER | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| ASHLEY MEMBRINO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JOHN SAVILLE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DAN DASILVA | DIRECTOR Trustee or director | 1 | $0 | $0 |
| AMANDA ANDERSON | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JOHN HONE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| CARLA DUBOIS | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
990 for the year ended December 31, 2023: 36 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| PAULETTE SCARPETTI | PRESIDENT Officer | 40 | $298,203 | $23,972 |
| JEANNE M MECCA | VICE-PRESIDENT Key employee | 40 | $165,982 | $6,225 |
| WILLIAM F CAPUTO | SALES Highest-paid employee | 40 | $110,872 | $16,846 |
| JOSEPH A SCHWARTZ | DIRECTOR BUSINESS DEVELOPM Highest-paid employee | 40 | $116,302 | $3,788 |
| JACLYN J MACKNIGHT | VICE-PRESIDENT Highest-paid employee | 40 | $104,108 | $10,187 |
| SUSAN DUDLEY | EXEC ACCOUNTANT AND DIRECTOR HR Highest-paid employee | 40 | $101,228 | $3,518 |
| DAVID CONNER | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
| KEVIN O'ROURKE | CHAIRMAN Trustee or director | 1 | $0 | $0 |
| CHRIS WALKER | CHAIRMAN ELECT Trustee or director | 1 | $0 | $0 |
| NICK D'AMBROSIA | VICE-PRESIDENT Trustee or director | 1 | $0 | $0 |
| DOMINIC SCARANO JR | TREASURER/SECRETARY Trustee or director | 1 | $0 | $0 |
| RUTH FRANK | DIRECTOR Trustee or director | 1 | $0 | $0 |
| SONIA ALVELO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| MYLES MEEHAN | EC AT-LARGE Trustee or director | 1 | $0 | $0 |
| MICHAEL DEBIASE | EC AT-LARGE Trustee or director | 1 | $0 | $0 |
| STUART R PHILIPS | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
| BARBARA CURTO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| AJ STEWART | DIRECTOR Trustee or director | 1 | $0 | $0 |
| BRADLEY CHAFFEE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| SCOTT TRANTOLO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| BRENDAN P LYNCH | DIRECTOR Trustee or director | 1 | $0 | $0 |
| CATHERINE Y DAVIS | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JAMIE FIDERIO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| ROY FRIEDMAN | DIRECTOR Trustee or director | 1 | $0 | $0 |
| BOB RUFFOLO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DAVID SIPPIN | VICE PRESIDENT Trustee or director | 1 | $0 | $0 |
| DEBORAH ORI | DIRECTOR Trustee or director | 1 | $0 | $0 |
| KEITH SANTORA | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JASON GARBUS | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| LYNN COKER | EC AT LARGE Trustee or director | 1 | $0 | $0 |
| ASHLEY MEMBRINO | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JOHN SAVILLE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| DANA MANTILA | DIRECTOR Trustee or director | 1 | $0 | $0 |
| AMANDA ANDERSON | DIRECTOR Trustee or director | 1 | $0 | $0 |
| JOHN HONE | DIRECTOR Trustee or director | 1 | $0 | $0 |
| WILLIAM WADE | PAST CHAIRMAN Trustee or director | 1 | $0 | $0 |
Address and contacts
- Address (IRS master file)
- 29 BERLIN ROAD, CROMWELL, CT 06416-1702
- In care of
- % SUSAN DUDLEY
- Principal officer (990 for 2025)
- JACLYN J MACKNIGHT, 29 BERLIN ROAD, CROMWELL, CT 06416
- Signed the 990
- JACLYN J MACKNIGHT, PRESIDENT
- Phone
- (860) 740-4500
- Website
- WWW.BBB.ORG/US/CT
- Return prepared by
- BAILEY MOORE GLAZER SCHAEFER PROTO LLP
Mission
TO PROMOTE AN ENVIRONMENT OF TRUSTWORTHY BUSINESSES THAT UPHOLD ETHICAL BUSINESS PRACTICES TO ENHANCE CONSUMER PROTECTION. BUSINESS ACCREDITATION AT THE CONNECTICUT BETTER BUSINESS BUREAU EXCEEDS 5,000. THE BBB PUBLISHES ARTICLES AND TIPS FOR BOTH ACCREDITED BUSINESSES (ABS) AND CONSUMERS.
Program accomplishments
- BETTER BUSINESS BUREAU, INC. IS AN UNBIASED NON-PROFIT ORGANIZATION THAT SETS AND UPHOLDS HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. THE ORGANIZATION ACTIVELY SEEKS OUT BUSINESSES IN CONNECTICUT TO JOIN THEIR ORGANIZATION. BUSINESSES ARE ACCEPTED ONLY AFTER A THROUGH REVIEW OF BUSINESS PRACTICES TO ENSURE THAT THEY MEET BBB ACCREDITATION STANDARDS.Expenses $2,145,762 · revenue $3,415,494
- BETTER BUSINESS BUREAU HELPS CONSUMERS MAKE SMART DECISIONS AND IS EVOLVING TO MEET FAST-CHANGING MARKETPLACE NEEDS BOTH ONLINE AND OFFLINE. BBB HELPS CONSUMERS FIND BUSINESSES THEY CAN TRUST, OFFER OBJECTIVE ADVICE AND EDUCATION PRESENTATIONS ON TOPICS AFFECTING MARKETPLACE TRUST. BBB ALSO OFFERS COMPLAINT AND DISPUTE RESOLUTION SUPPORT FOR CONSUMERS AND BUSINESSES.Expenses $557,574
- SEARCH ENGINE & DIRECTORY FEES ARE PROGRAMS USED BY BBB TO HELP CONSUMERS FIND BBB ACCREDITED BUSINESSES (AB'S) THAT MEET BBB STANDARDS WHEN THEY DO A GOOGLE SEARCH. BBB USES A SERIES OF KEYWORDS THAT CAUSE THE BBB NAME TO APPEAR IN KEY SPOTS ON A GOOGLE SEARCH HELPING CONSUMERS TO "START WITH TRUST" IN THEIR SEARCH.Expenses $216,937
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in December, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | December 31, 2025 | May 15, 2026 | 990 on file |
| 2024 | December 31, 2024 | May 15, 2025 | 990 on file |
| 2023 | December 31, 2023 | May 15, 2024 | 990 on file |
IRS record
- EIN
- 06-1002092
- Tax-exempt status
- 501(c)(6): Business league or chamber of commerce
- Donations deductible
- No
- Exempt since
- 1964
- Accounting year ends
- December
- Files
- Form 990 or 990-EZ
- Assets (IRS master file)
- $5,479,669
- Income (IRS master file)
- $4,124,006
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | December 2025 | $3,911,300 | $3,644,431 | $5,479,669 | XML |
| 990 | December 2024 | $3,904,188 | $3,683,721 | $5,358,596 | XML |
| 990 | December 2023 | $3,724,041 | $3,561,754 | $5,065,855 | XML |
| 990 | December 2022 | $3,649,516 | $3,412,320 | $4,796,553 | IRS |
| 990 | December 2021 | – | – | – | IRS |
| 990 | December 2020 | – | – | – | IRS |
| 990 | December 2018 | – | – | – | IRS |
| 990 | December 2017 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 06-1002092).
Questions about BETTER BUSINESS BUREAU INC
- What is the EIN of BETTER BUSINESS BUREAU INC?
- The employer identification number (EIN) of BETTER BUSINESS BUREAU INC is 06-1002092.
- Is BETTER BUSINESS BUREAU INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(6) since 1964.
- Are donations to BETTER BUSINESS BUREAU INC tax-deductible?
- No. The IRS master file says contributions to it are not deductible.
- Which annual return does BETTER BUSINESS BUREAU INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of BETTER BUSINESS BUREAU INC due?
- The return for tax year 2026 (the year ending December 31, 2026) is due May 17, 2027. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did BETTER BUSINESS BUREAU INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended December 2025.
- Who is the principal officer of BETTER BUSINESS BUREAU INC?
- The 990 for the year ended December 31, 2025 names JACLYN J MACKNIGHT.
- Who are the officers and directors of BETTER BUSINESS BUREAU INC?
- The 990 for the year ended December 31, 2025 lists 37 people; 5 received compensation from the organization, the highest $289,151 (PAULETTE SCARPETTI, PRESIDENT, RETIRED).
- How much revenue does BETTER BUSINESS BUREAU INC have?
- On its 990 for the year ended December 31, 2025 it reported revenue of $3,911,300, expenses of $3,644,431 and total assets of $5,479,669 at year end.
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