2025-07-02T06:25:52-07:00 2024-12-31 752593210 Sutton Frost Cary LLP 200 E Front St Suite 200 Arlington TX 76011 990 2024-01-01 750138440 BETTER BUSINESS BUREAU OF NORTH CENTRAL TEXAS INC BETT 2142202000 1601 ELM STREET 1600 DALLAS TX 75201 JAY NEWMAN President & CEO 2025-07-02 true true Carroll Elizabeth Arnott P01965628 8176498083 2024 2025-03-06 01:10:19Z JAY NEWMAN 1601 ELM STREET 1600 DALLAS TX 75201 6488211 false X WWW.BBB.ORG/NORTH-CENTRAL-TEXAS X 1920 TX OUR MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST AND ENCOURAGING BEST PRACTICES. 18 17 58 360153 48057 5762164 5528024 621827 551224 103958 122324 322577 279477 6810526 6481049 0 0 4628384 4755537 0 0 2054296 1925421 6682680 6680958 127846 -199909 4294916 4095007 0 4294916 4095007 OUR MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST AND ENCOURAGING BEST PRACTICES. false false Advertising review: This program dates from the origins of the BBB system in 1912. It consists of the systematic review of advertising in the North Central Texas area to determine compliance with the BBB code of advertising. The purpose is to promote trust in advertising, enhance the believability of advertising, and maintain a level of playing field for all advertisers. The BBB contacts advertisers about questionable claims, seeking substantiation or modification of the claim in question. All members are required to adhere to the BBB code, and non-members are also asked to do so. Non-compliance is detailed in the BBB reports and ratings are affected adversely. In 2024, there were 107 ad review investigations. Reporting on companies' performance: this program consists of preparing and issuing reports on some 149,000 area companies' customer experience records. These records consist of their complaint-resolution records for the last three years, and any record of law enforcement actions relating to marketplace issues, and adherence to the BBB code of advertising. Companies are issued grades ranging from A+ to F, based on elements identified in our files. The purpose of this program is to steer consumers toward reputable firms, and away from fly-by-night and dishonest operations. A total of 5,591,538 reports were accessed by the public without charge in 2024. Dispute resolution: this program is engaged in the conciliation and arbitration of complaints filed by consumers against area companies. The purpose is to resolve differences between companies and their customers in an effort to restore trust in the marketplace. We accomplish that purpose by accepting complaints without charge, contacting the company for response, inviting customers rebuttals when warranted, and closing complaints as resolved, unresolved, or unjustified. In 2024, we processed 132,061 complaints and customer reviews in this fashion, with a 88.5% resolution rate. Collectively, the BBB system is the largest out-of-court dispute resolution mechanism in the nation. false false false false false false false false false false false false false false true false true false false false false false false false false false false false true false false false false false false false false false false false true false false true 1 0 true 58 true true true false false false false false false false X 18 17 false false false false true true false true true false false false true true true true true true false false X LEEANN O'GRADY 2142202000 1601 ELM STREET SUITE 1600 DALLAS TX 75201 JAY NEWMAN President & CEO 50.00 0.00 X X 334198 0 58560 BRIAN REAGAN DISTRICT MANAGER 40.00 0.00 258138 0 26615 KRIS GARCIA VP SALES & DEV. 40.00 0.00 192563 0 22875 JEFF WALSH DISTRICT MANAGER 40.00 0.00 158087 0 21865 DAVID BEASLEY COO 40.00 0.00 156639 0 21964 BRANDON GOODING BUSINESS DEV MGR 40.00 0.00 141899 0 18588 DAVID LOPEZ Director 1.00 0.00 X 0 0 0 KANISH ALI Director 1.00 0.00 X 0 0 0 DAN BAZE Director 1.00 0.00 X 0 0 0 MARK CULLUM Director 1.00 0.00 X 0 0 0 BRAD ROGERS Director 1.00 0.00 X 0 0 0 BEN LESER Director 1.00 0.00 X 0 0 0 JOHN DEASON Director 1.00 0.00 X 0 0 0 DEBBIE SPEIGEL Director 1.00 0.00 X 0 0 0 DR JULIE GIBSON Director 1.00 0.00 X 0 0 0 JO HEINZ Director 1.00 0.00 X 0 0 0 ROBERT HULSEY Director 1.00 0.00 X 0 0 0 ALAN HALLIBURTON Director 1.00 0.00 X 0 0 0 MARK SOUTHALL Director 1.00 0.00 X 0 0 0 DR JEFF STAMBAUGH Director 1.00 0.00 X 0 0 0 BRANDON LITTEKEN Director 1.00 0.00 X 0 0 0 DANIEL MORGAN Director 1.00 0.00 X 0 0 0 JASON PHILLIPS Director 1.00 0.00 X 0 0 0 1241524 170467 9 false true false IABBB 3033 WILSON BLVD 600 ARLINGTON VA 22201 CONSUMER ADVOCACY 510914 1 5528024 5528024 ADR/ARBITRATION 900099 5845 5845 APPLICATION FEES 900099 74010 74010 MEMBER PAGES 900099 360153 360153 PLAQUE FEES 900099 111216 111216 551224 122324 122324 0 0 2400 7162 -4762 -4762 -4762 0 0 0 0 other income 900099 284239 284239 284239 6481049 470548 360153 122324 0 0 0 0 392758 0 3343214 135435 626864 257266 0 55218 17300 0 0 0 0 186535 279642 245840 0 388705 68792 0 0 0 379140 0 28137 DEVELOPMENT EXPENSE 152245 FURNITURE AND EQUIPMENT 53691 TAXES 33052 Postage and Shipping 30387 6737 6680958 0 0 0 2433310 1502895 1861606 2592112 0 0 0 0 0 0 0 0 0 0 0 0 0 4294916 4095007 0 0 X 4294916 4095007 4294916 4095007 4294916 4095007 -199909 X false true X true false X Part X : FIN48 Footnote BBB|NCTX is exempt from federal income taxes under Section 501(a) of the IRC as an organization described in IRC section 501(c)(6). Accordingly, no provision for income taxes has been made related to BBB|NCTX. However, should BBB|NCTX engage in activities unrelated to the purpose for which it was created, taxable income could result. BBB|NCTX has not incurred any federal income tax for the year ended December 31, 2024. X true true X X X false false false BRANDON GOODING BUSINESS DEV MGR 141899 8514 10074 160487 BRIAN REAGAN DISTRICT MANAGER 258138 15488 11127 284753 DAVID BEASLEY COO 156639 9398 12566 178603 JAY NEWMAN President & CEO 322294 11904 45700 12860 392758 JEFF WALSH DISTRICT MANAGER 158087 9485 12380 179952 KRIS GARCIA VP SALES & DEV. 185363 7200 11554 11321 215438 Part I, Line 1a: Relevant information in regards to selections on 1a. THE CEO IS GIVEN AN ALLOWANCE FOR ATHLETIC CLUB AND COUNTRY CLUB MEMBERSHIPS. THESE ALLOWANCES ARE VOTED ON AND APPROVED BY A COMPENSATION COMMITTEE. Employees of BBB who have athletic club memberships have the option to be reimbursed quarterly for memberships fees up to an approved fee amount. Form 990, Part VI, Section A, Line 6 THE BBB|NCTX IS FUNDED BY THE PAYMENT OF DUES BY ITS MEMBERS, OF WHICH THERE WERE 6,167 AT YEAR END. Form 990, Part VI, Section B, Line 11b THE 990 IS PREPARED BY THE OUTSIDE AUDITOR; THE 990 IS REVIEWED BY THE DIRECTOR OF ACCOUNTING AND THE COO. THE CEO SIGNS THE 990. Form 990, Part VI, Section B, Line 12c A WRITTEN CONFLICT OF INTEREST POLICY IS DISTRIBUTED ANNUALLY WHICH REQUIRES ALL EMPLOYEES AND DIRECTORS TO DISCLOSE ANY ASSOCIATION THROUGH EMPLOYMENT, OWNERSHIP, OR SERVICE ON ANY BOARD OF DIRECTORS, INCLUDING SPOUSE ASSOCIATION, TO THE CEO. EMPLOYEES AND DIRECTORS ARE REQUIRED TO SIGN IN ACCEPTANCE OF THIS POLICY. Form 990, Part VI, Section B, Line 15a THE BOARD OF DIRECTORS' COMPENSATION COMMITTEE REVIEWS PERFORMANCE AND COMPARATIVE DATA ON OTHER BBB CEOS' COMPENSATION AND RECOMMENDS COMPENSATION FOR OUR CEO TO THE BOARD'S EXECUTIVE COMMITTEE FOR APPROVAL. THESE ACTIONS ARE RECORDED IN MEETING MINUTES. Form 990, Part VI, Section C, Line 19 THE FILED 990 AS WELL AS THE CONFLICT OF INTEREST POLICY ARE AVAILABLE UPON REQUEST BY THE PUBLIC. THE 990 IS ALSO AVAILABLE TO THE PUBLIC VIA WWW.GUIDESTAR.ORG. BETTER BUSINESS BUREAU EDUCATION FOUND 1601 ELM STREET 1600 DALLAS TX 75201 752056711 CONSUMER EDUCATION TX 501(C)(3) 7 BBB OF NORTH CENTRAL TEXAS INC false false false false false false false false false false false false false false true false false false false false