2025-11-03T14:56:01-05:00 2024-12-31 341909930 NMS INC 8383 MENTOR AVE MENTOR OH 44060 990 2024-01-01 341296824 LONG TERM CARE OMBUDSMAN LONG 2166962719 8111 ROCKSIDE RD SUITE 250 VALLEY VIEW OH 44125 NATE CYRILL PROGRAM DIRECTOR 2166962719 2025-09-26 true false JOSEPH R MICHALSKI CPA P00738093 4402865222 2025-11-03 2024 2025-03-06 01:10:19Z NATE CYRILL 8111 ROCKSIDE RD SUITE 250 VALLEY VIEW OH 44125 1193139 false X WWW.LTCO.ORG X 1979 OH AS MANDATED BY THE FEDERAL OLDER AMERICANS ACT AND OHIO LAW, THE MISSION OF THE LONG TERM CARE OMBUDSMAN PROGRAM IS TO SEEK THE RESOLUTION OF PROBLEMS AND ADVOCATE FOR THE RIGHTS OF THE HOME CARE CONSUMERS AND RESIDENTS OF LONG- TERM CARE FACILITIES WITH THE GOAL OF ENHANCING QUALITY OF LIFE AND CARE OF CONSUMERS. THE OMBUDSMAN PROGRAM ADVOCATES FOR PEOPLE RECEIVING HOME CARE, ASSISTED LIVING, AND NURSING HOME CARE. WE DO THAT BY WORKING TO RESOLVE COMPLAINTS ABOUT SERVICES, HELPING PEOPLE SELECT A PROVIDER, AND PROVIDING INFORMATION ABOUT BENEFITS AND CONSUMER RIGHTS. 11 11 19 14 0 1223596 1171706 0 14429 19735 1698 1238025 1193139 0 0 1007256 1014789 0 24730 207267 227199 1214523 1241988 23502 -48849 1043089 1087062 213894 162945 829195 924117 X AS MANDATED BY THE FEDERAL OLDER AMERICANS ACT AND OHIO LAW, THE MISSION OF THE LONG TERM CARE OMBUDSMAN PROGRAM IS TO SEEK THE RESOLUTION OF PROBLEMS AND ADVOCATE FOR THE RIGHTS OF THE HOME CARE CONSUMERS AND RESIDENTS OF LONG- TERM CARE FACILITIES WITH THE GOAL OF ENHANCING QUALITY OF LIFE AND CARE OF CONSUMERS. THE OMBUDSMAN PROGRAM ADVOCATES FOR PEOPLE RECEIVING HOME CARE, ASSISTED LIVING, AND NURSING HOME CARE. WE DO THAT BY WORKING TO RESOLVE COMPLAINTS ABOUT SERVICES, HELPING PEOPLE SELECT A PROVIDER, AND PROVIDING INFORMATION ABOUT BENEFITS AND CONSUMER RIGHTS. false false 927892 1171706 OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMERS' NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT. 110806 OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FRO BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMERS' NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT. 110806 1038698 true true false false false false false false false false true false false true true true true false false false false false false false false false false false false false false false false false false false false false false false false false false false false false false true 2 0 19 true false false false false false false false false false false false false false false X 11 11 false false false false false false false true true false false false true true true true true true true false X X X NATE CYRILL 2166962719 8111 ROCKSIDE RD SUITE 250 VALLEY VIEW OH 44125 KARLA PERRY VICE PRESIDE X X 0 0 0 NANCY A LIKENS BOARD MEMBER X 0 0 0 NATE CYRILL PROGRAM DIRE 37.50 X 94918 0 5695 ALAN SHANKMAN PRESIDENT X X 0 0 0 LINDSAY C JONES BOARD MEMBER X 0 0 0 JACQUELYN A ADAMS BOARD MEMBER X 0 0 0 ASHLEY RYAN SORGEN SECRETARY X X 0 0 0 DONNA READ BOARD MEMBER X 0 0 0 BECKY BRATT BOARD MEMBER X 0 0 0 VICKI ELSOFFER BOARD MEMBER X 0 0 0 MARLENE LEFTON BOARD MEMBER X 0 0 0 STEPHANIE SCHULER FIN & OPER. 37.50 X 34256 0 2055 AMY PERRINE BOARD MEMBER X 0 0 0 129174 7750 false false false 1167058 4648 1171706 9710 9495 215 10025 10025 10025 10025 MISCELLANEOUS INCOME 1698 1698 1698 1193139 21218 215 129175 110806 17077 1292 707732 592196 100090 15446 35869 30130 5022 717 80391 67528 11255 1608 61622 51763 8627 1232 5448 5448 326 273 46 7 7215 6061 1010 144 56835 47741 7957 1137 39737 33379 5563 795 12112 10174 1696 242 840 705 118 17 4480 3763 627 90 PROFESSIONAL FEES 47792 40145 6691 956 TECHNOLOGY 23641 19858 3310 473 SUPPLIES 22898 19234 3206 458 AMORTIZATION ON LEASE 3661 3075 513 73 2214 1867 304 43 1241988 1038698 178560 24730 388934 384251 111689 162367 27941 9507 18434 337984 377914 204482 144096 1043089 1087062 13151 22295 200743 140650 213894 162945 X 829195 924117 829195 924117 1043089 1087062 X -48849 25857 117914 X false true X true false X 846966 1020825 1231947 1223596 1171706 5495040 846966 1020825 1231947 1223596 1171706 5495040 5495040 4786 4431 5474 184 215 15090 20378 1887 936 23201 5533331 42959 0.99310 0.99020 X PART II, LINE 10 MISCELLANEOUS INCOME 23,201 RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 27941 9507 18434 18434 RIGHT-OF-USE ASSETS OPERATING, NET 137137 DEPOSITS 4513 RIGHT-OF-USE ASSETS FINANCING NET 1267 PREPAID EXPENSES 1179 144096 LTD ROU OPERATING 84474 CURRENT ROU OPERATING 54798 CURRENT ROU FINANCING 1378 140650 X 1213548 25857 25857 1187691 5448 5448 1193139 1236540 1236540 5448 5448 1241988 SCHEDULE D, PAGE 3, PART X THE ORGANIZATION IS EXEMPT FROM INCOME TAXES UNDER SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE AS OTHER THAN A PRIVATE FOUNDATION. WE ARE ANNUALLY REQUIRED TO FILE A RETURN OF ORGANIZATION EXEMPT FROM INCOME TAXES (FORM 990) WITH THE IRS. THE ORGANIZATION BELIEVES THAT IT HAS APPROPRIATE SUPPORT FOR ANY TAX POSITIONS TAKEN, AND AS SUCH, DOES NOT HAVE ANY UNCERTAIN TAX POSITIONS THAT ARE MATERIAL TO THE FINANCIAL STATEMENTS. SCHEDULE D, PAGE 4, PART XI, LINE 4B ROUNDING ADJUSTMENT 0 SCHEDULE D, PAGE 4, PART XII, LINE 4B ROUNDING ADJUSTMENT 0 FORM 990 - ORGANIZATION'S MISSION AS MANDATED BY THE FEDERAL OLDER AMERICANS ACT AND OHIO LAW, THE MISSION OF THE LONG TERM CARE OMBUDSMAN PROGRAM IS TO SEEK THE RESOLUTION OF PROBLEMS AND ADVOCATE FOR THE RIGHTS OF THE HOME CARE CONSUMERS AND RESIDENTS OF LONG- TERM CARE FACILITIES WITH THE GOAL OF ENHANCING QUALITY OF LIFE AND CARE OF CONSUMERS. THE OMBUDSMAN PROGRAM ADVOCATES FOR PEOPLE RECEIVING HOME CARE, ASSISTED LIVING, AND NURSING HOME CARE. WE DO THAT BY WORKING TO RESOLVE COMPLAINTS ABOUT SERVICES, HELPING PEOPLE SELECT A PROVIDER, AND PROVIDING INFORMATION ABOUT BENEFITS AND CONSUMER RIGHTS. FORM 990, PAGE 2, PART III, LINE 4A OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMERS' NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT. FORM 990, PAGE 2, PART III, LINE 4D OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FRO BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMERS' NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT. FORM 990, PAGE 6, PART VI, LINE 11B PREPARERS REVIEW DRAFT WITH MANAGEMENT AND THE FINANCE COMMITTEE. AFTER ANY NEEDED MODIFICATIONS, THE REVISED DRAFT IS EMAILED TO THE ENTIRE BOARD FOR THEIR REVIEW. ANY CORRECTIONS, IF NEEDED ARE MADE AND THE FORM 990 IS FINALIZED. FORM 990, PAGE 6, PART VI, LINE 12C THE ORGANIZATION IS COVERED BY THE STATE OF OHIO LONG TERM CARE OMBUDSMAN POLICY AS WELL AS AN INTERNAL POLICY TO MONITOR CONFLICTS OF INTEREST. AS A PART OF SUCH POLICY, ALL BOARD MEMBERS AND EMPLOYEES ARE REQUIRED TO COMPLETE AN ANNUAL QUESTIONNAIRE INDICATING THAT THEY UNDERSTAND THE POLICY AND DISCLOSE ANY POTENTIAL OR ACTUAL INSTANCES OF ANY CONFLICT OF INTEREST. SUCH COMPLETED QUESTIONNARIES ARE REVIEWED BY MANAGEMENT TO DETERMINE THE APPROPRIATE COURSE OF ACTION, IF ANY IS NEEDED. FORM 990, PAGE 6, PART VI, LINE 15A COMPENSATION FOR THE TWO EXECUTIVE POSITIONS (PROGRAM DIRECTOR AND FINANCE AND OPERATIONS MANAGER) IS DETERMINED AS FOLLOWS: WHEN THERE IS A NEW HIRE, THE BOARD DOES A SURVEY OF COMPARABLE NON-PROFIT ORGANIZATIONS WITH COMPARABLE POSITIONS (INCLUDING SURVEYING OTHER REGIONAL LONG TERM CARE OMBUDSMAN PROGRAMS), THEN DETERMINES ACTUAL COMPENSATION WITHIN THAT RANGE, DEPENDING ON THE QUALIFICATIONS AND EXPERIENCE OF THE NEW HIRE AND LTCO'S FINANCIAL CAPACITY. WHEN MAKING ANNUAL ADJUSTMENTS OF THE EXECUTIVE POSITION SALARIES, THE BOARD KEEPS WITHIN THE RANGE IDENTIFIED BY THE COMPARABLES SURVEY. ADJUSTMENTS OF SALARY, PARTICULARLY RAISES FOR THE TWO EXECUTIVE POSITIONS, ARE DETERMINED BASED ON THE AVAILABILITY OF THE ORGANIZATION'S FINANCES, COST OF LIVING ADJUSTMENTS BUDGETED FOR ALL STAFF AND, MOST IMPORTANTLY, PERFORMANCE OF THE EXECUTIVE STAFF. THE BOARD CONDUCTS ANNUAL COMPREHENSIVE REVIEWS OF THE EXECUTIVE STAFF TO ASSESS PERFORMANCE AND TO GUIDE SALARY ADJUSTMENTS. FORM 990, PAGE 6, PART VI, LINE 15B SEE DESCRIPTION IN PART VI, LINE 15A FORM 990, PAGE 6, PART VI, LINE 19 SUCH DOCUMENTS ARE MADE AVAILABLE IN HARD COPY UPON REQUEST TO THE EXECUTIVE DIRECTOR. FORM 990, PART XI, LINE 9 ROUNDING ADJUSTMENT 0 ROUNDING ADJUSTMENT 0