2025-11-11T16:03:03-06:00 2024-12-31 911623649 JOHNSON STONE & PAGANO PS 1501 REGENTS BLVD SUITE 100 FIRCREST WA 98466 990 2024-01-01 911508442 PIERCE COUNTY CENTER FOR DISPUTE RESOLUT PIER 2535723657 717 TACOMA AVE S TACOMA WA 98402 MARALISE HOOD QUAN EXECUTIVE DIRECTOR 2535723657 2025-11-11 1 0 CRAIG P CATLIN P00741890 2535667070 2024 2025-03-06 01:10:19Z MARALISE HOOD QUAN 717 TACOMA AVE S TACOMA WA 98402 1959735 0 X WWW.CENTERFORRESOLUTION.ORG X 1994 WA OUR MISSION IS TO RESOLVE DIFFERENCES AND STRENGTHEN RELATIONSHIPS IN THE COMMUNITY WITH INCLUSIVE AND EQUITABLE DIALOG. 12 12 19 97 0 0 1831628 1404174 420695 516173 5491 1351 -26802 -10453 2231012 1911245 0 0 0 0 1282500 1180942 0 0 81826 1114567 833083 2397067 2014025 -166055 -102780 774025 663126 90644 82525 683381 580601 X OUR MISSION IS TO RESOLVE DIFFERENCESAND STRENGTHEN RELATIONSHIPS IN THE COMMUNITY WITH INCLUSIVE AND EQUITABLE DIALOG. 0 0 1255797 537623 2024 BEGAN WITH A STRATEGIC GOAL: STEP OUT IN OUR COMMUNITY TO LISTEN AND LEARN. TO IMPROVE OUR IMPACT AND VALUE, WE NEEDED TO LEARN TO HOW OUR COMMUNITY ENGAGES WITH CONFLICT. THROUGH OVER 130 OUTREACH CONVERSATIONS, PRESENTATIONS, TRAININGS, AND COLLABORATIVE MEETINGS WITH PARTNERS IN 2024 (UP FROM 54 IN 2023), WE HEARD FROM INDIVIDUALS, FAMILIES, AND ORGANIZATIONS THAT CONFLICT FEELS OVERWHELMING. MANY SHARED THAT THEY AVOID CONFLICT BECAUSE THEY FEAR THE OUTCOMES OR ARE UNSURE WHERE START TO ADDRESS THE ISSUE. WE CHALLENGED OURSELVES: "HOW CAN WE MAKE OUR SERVICES MORE INVITING WHILE REDUCING THE FEAR OF ENGAGING IN CONFLICT RESOLUTION, AND REMOVE ANY BARRIERS TO ACCESS? THIS SHAPED OUR YEAR. WE FOCUSED ON REMOVING BARRIERS IN TANGIBLE WAYS. WE REFINED OUR WEBSITE AND REDESIGNED THE REQUEST FOR SERVICE FORMS WITH PLAIN ENGLISH AND PRICING STRUCTURE TO ENHANCE ACCESSIBILITY FOR CLIENTS AND VOLUNTEERS. ONE EXAMPLE, WE IMPROVED OUR TRAINING SCHOLARSHIP PROCESS BY ADDING A NEW ONLINE APPLICATION, DECISION RUBRIC, AND STREAMLINING ACCESS FOR INDIVIDUALS. WE AWARDED SCHOLARSHIPS TO 11 INDIVIDUALS IN 2024. IN OUR PHYSICAL SPACE, WE ADDED SOUND PANELS AND UPDATED OUR OFFICE ENVIRONMENT TO CREATE A MORE WELCOMING, CALMING, AND CONFIDENTIAL ENVIRONMENT FOR CLIENTS. NEW AUDIOVISUAL EQUIPMENT SUPPORT OUR HYBRID (COMBINE IN PERSON AND ONLINE) TRAININGS WHICH MADE PARTICIPATION MORE FLEXIBLE AND ACCESSIBLE.IN 2023, WASHINGTON STATE STOPPED FUNDING THE EVICTION RESOLUTION PILOT PROGRAM, IN PIERCE COUNTY WE ADJUSTED AND CONTINUED TO DELIVER FREE LANDLORD TENANT MEDIATION SERVICES INCLUDING PROCESSING 439 REQUESTS IN 2024. WE SERVE A DIVERSE RANGE OF CLIENTS, USING TRAUMA INFORMED APPROACHES SUCH AS CONFLICT COACHING OR CONCILIATION TO NAVIGATE THE GROWING NUMBER OF CONFLICTS IN THE COMMUNITY. OUR THIRD YEAR OF THE SPACE BETWEEN: EQUITY & ACCESS INITIATIVE HAD A SIGNIFICANT IMPACT ON HOW WE APPROACHED THIS WORK BECAUSE IT SHIFTED OUR UNDERSTANDING OF BARRIERS TO CONFLICT RESOLUTION AND COMMUNITY TRUST. THE NUMBER OF ACTIVE MEDIATORS DOUBLED IN 2024. THIS IS THE DIRECT RESULT OF TARGETED OUTREACH TO BASIC MEDIATION TRAINING (BMT) GRADUATES, INCREASED PARTICIPANTS IN OUR MEDIATOR PRACTICUM, AND MORE CONSISTENT LEARNING OPPORTUNITIES FOR OUR MEDIATOR COMMUNITY. WE STRENGTHENED OUR SETTLEMENT CONFERENCE PROGRAM BY RE-ENGAGING A CORE GROUP OF ATTORNEY-MEDIATORS AND RENEWING RELATIONSHIPS WITHIN OUR LEGAL COMMUNITY TO BE A ESSENTIAL PARTNER IN ACCESS TO JUSTICE. WE PROVIDE A COST-SAVINGS TO CLIENTS, OFFERING A LESS STRESSFUL MANDATORY PARTICIPATION WHILE ALLEVIATING BACKLOG IN THE COURTS AND INCREASING THE TOTAL NUMBER OF FAMILY LAW CASES THAT REACHED RESOLUTION THROUGH MEDIATION. OUR TRAINING PROGRAM EXPANDED IN RESPONSE TO COMMUNITY REQUESTS. WE ADDED A FOURTH BMT, OFFERING A PARTICIPATORY ONLINE COURSE IN 2024. WE INCREASED THE ACCESS TO TRAINING WITH 82 GRADUATES. WE BROUGHT BACK WORKPLACE-FOCUSED TRAININGS SUCH AS "WHEN THE PUBLIC ATTACKS: CUSTOMER SERVICE" WHICH HAD BEEN ON HIATUS SINCE 2020 . WE ALSO HELD A FACILITATION 101 TRAINING COURSE FOR OUR GROUP OF FACILITATOR TRAINEES, BUILDING A FOUNDATION FOR GROWING LOCAL CAPACITY IN ORGANIZATIONAL CONFLICT SUPPORT. WE INVESTED IN STAFF DEVELOPMENT IN 2024. ALL STAFF RECEIVED FUNDAMENTALS OF PROJECT MANAGEMENT AND BASIC MEDIATION SKILLS, WITH SOME PARTICIPATING IN ADVANCED PROFESSIONAL DEVELOPMENT LIKE SUPERVISION AND COMMUNICATION SKILL BUILDING. THESE INVESTMENTS HAVE IMPROVED HOW WE DELIVER SERVICES AS WE RESPOND TO CLIENT AND VOLUNTEER NEEDS. STAFF AND BOARD MEMBERS ALSO COLLABORATED TO DEVELOP A COMPREHENSIVE THREE-YEAR STRATEGIC PLAN TO GUIDE OUR FUTURE WITH LESSONS FROM THE PAST FIVE YEARS. TECHNOLOGY AND OPERATION IMPROVEMENTS, TO REMOVE BARRIERS FOR STAFF AND CLIENTS, WAS A PRIORITY. WE IMPLEMENTED A NEW SYSTEM FOR FILE STORAGE AND RETRIEVAL, DATA SECURITY, AND INTERNAL COMMUNICATIONS TO ENHANCE EFFICIENCY AND CLIENT RESPONSIVENESS. AS WE LEARN HOW TO BETTER TELL THE STORY OF OUR IMPACT, WE MADE IMPROVEMENTS TO OUR DATABASE TO CAPTURE DETAILS OF OUR SERVICE DELIVERY AND VOLUNTEER DEVELOPMENT METRICS. IN FALL 2024, OUR CUSTOMIZED FACILITATION AND CONSULTING SERVICES GREW WITH MORE REQUEST AND MORE CONSULTANTS. THROUGH PARTNERSHIPS WITH NONPROFITS, STATE AGENCIES, AND LOCAL ORGANIZATIONS, WE DELIVERED TRAININGS, LISTENING CIRCLES, AND FACILITATIONS TO ADDRESS ROOT CAUSES OF CONFLICT AND ORGANIZATIONAL ISSUES. THROUGH OUR EFFORTS WE GUIDED CONVERSATIONS THAT HELPED UNCOVER TENSIONS, BUILD UNDERSTANDING ACROSS DIFFERENCES, AND SUPPORT TRUST BUILDING. OUR WORK EMPOWERED GROUPS TO MOVE BEYOND SURFACE CONFLICT AND BEGIN ADDRESSING DEEPER PATTERNS AND SHARED GOALS. AS PART OF CELEBRATING OUR 30TH ANNIVERSARY OF SERVING PIERCE COUNTY, WE INVITED SUPPORTERS TO BECOME RECURRING DONORS, HELPING BUILD A SOLID FOUNDATION FOR SUSTAINABLE SERVICES. THIS EFFORT INCREASED MONTHLY GIVING WHICH SUPPORTS SLIDING SCALE MEDIATION, COMMUNITY EDUCATION ON COMMUNICATION SKILLS, AND VOLUNTEER TRAINING. WE ARE LOOKING FORWARD TO BUILDING THIS MOMENTUM MORE IN 2025. WITH NEW TRAINERS AND MEDIATORS, STRONGER SYSTEMS, MORE SUSTAINED COMMUNITY SUPPORT, AND A DEDICATED TEAM, THE CENTER FOR DIALOG & RESOLUTION REMAINS COMMITTED TO MAKING DISPUTE RESOLUTION MORE ACCESSIBLE, EQUITABLE, AND IMPACTFUL THROUGHOUT PIERCE COUNTY. 1255797 1 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 31 0 1 19 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 X 12 12 0 0 0 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 1 0 WA X MARALISE HOOD QUAN 2535723657 717 TACOMA AVENUE SOUTH TACOMA WA 98402 MICHAEL TRANSUE PRESIDENT 2.00 X X 0 0 0 MICHELLE WALTERS SECRETARY 0.50 X X 0 0 0 RACHEL REYNOLDS TREASURER 1.00 X X 0 0 0 JOSHUA BRUMLEY DIRECTOR 1.00 X 0 0 0 BRIDGETTE J COOPER DIRECTOR 1.00 X 0 0 0 DENNY ELIASON DIRECTOR 2.50 X 0 0 0 NOHA MAHGOUB DIRECTOR 0.50 X 0 0 0 BRENDAN NELSON DIRECTOR 0.50 X 0 0 0 MARCIE OSBORN DIRECTOR 0.75 X 0 0 0 AGGIE CLARKE DIRECTOR 1.50 X 0 0 0 CHELSEA HAGER DIRECTOR 1.50 X 0 0 0 RAI NAUMAN MUMTAZ DIRECTOR 2.00 X 0 0 0 MARALISE HOOD QUAN EXECUTE DIRECTOR 40.00 X 130828 0 12405 130828 0 12405 2 0 0 0 0 75821 1157044 171309 1404174 PROGRAM SERVICE FEE 541900 516173 516173 516173 1351 1351 21450 0 21450 21450 21450 16587 75821 48490 -31903 -31903 1911245 537623 0 -30552 X 143233 101727 34977 6529 854077 604921 209024 40132 90573 66183 21601 2789 93059 66349 22358 4352 115492 115492 6812 6812 20092 20092 317374 81768 226834 8772 25798 3338 10227 12233 70655 28945 40355 1355 85527 63905 19918 1704 111323 88055 19721 3547 22199 13984 8215 8462 7506 899 57 9272 5365 3551 356 DUES AND LICENSE 30010 204 29806 BUSINESS TAXES 8003 8003 PROFESSIONAL DEVELOPMEN 1837 52 1785 CHARITABLE CONTRIBUTION 227 227 2014025 1255797 676402 81826 634933 407343 105078 141190 7000 20094 115563 29381 18697 86182 8317 8317 774025 663126 40644 57525 50000 25000 90644 82525 X 683381 580601 683381 580601 774025 663126 -102780 0 X 0 0 0 X 487545 930017 1277631 191409 1404174 4290776 487545 930017 1277631 191409 1404174 4290776 4290776 145 262 3656 5491 22801 32355 4323131 0.99250 0.99690 X RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 30382 506 29876 85181 28875 56306 86182 ZAZZ 92408 75821 16587 48490 92408 75821 16587 48490 48490 -31903 FORM 990, PART VI, SECTION B, LINE 11B REVIEWD AND APPROVED BY THE BOARD PRIOR TO FILING. FORM 990, PART VI, SECTION B, LINE 12C THE CENTER POLICY IS PROVIDED WITH A SIGNATURE PAGE DURING ONBOARDING FOR STAFF, BOARD, AND VOLUNTEERS. ISSUES ARE TO BE REPORTED AND RESOLVED BY THE CENTER DIRECTORS. FORM 990, PART VI, SECTION B, LINE 15 THE CENTER HIRED ARCHBRIGHT TO USE THE WASHINGTON 2022 WAGE SURVEY AND MARKET RESEARCH ON JOB TITLE, JOB FUNCTIONS, AND GEOGRAPHY. THIS PROVIDED THE CAPABILITY TO BE MORE TRANSPARENT FOR REVIEW, COST OF LIVING ADJUSTMENTS, AND PERFORMANCE REVIEW OF THE EXECUTIVE DIRECTOR AND TOP MANAGEMENT. FORM 990, PART VI, SECTION C, LINE 19 AVAILABLE UPON REQUEST FORM 990, PART IX, LINE 11G CONSULTING : PROGRAM SERVICE EXPENSES 4,005. MANAGEMENT AND GENERAL EXPENSES 144,515. FUNDRAISING EXPENSES 0. TOTAL EXPENSES 148,520. OTHER : PROGRAM SERVICE EXPENSES 77,763. MANAGEMENT AND GENERAL EXPENSES 82,319. FUNDRAISING EXPENSES 8,772. TOTAL EXPENSES 168,854.