2024-12-12T14:11:09-06:00 2023-12-31 561031342 WILLIAMS OVERMAN PIERCE LLP 2501 ATRIUM DRIVE SUITE 500 RALEIGH NC 27607 990 2023-01-01 560991888 BETTER BUSINESS BUREAU OF EASTERN CAROLINAS INC BETT 9192774202 5540 MUNFORD ROAD 130 RALEIGH NC 276122655 MALLORY WOJCIECHOWSKI CEO 9192774202 2024-12-10 1 1 DANIEL M LAVELLE CPA P02154046 9197823444 2024-12-10 2023 2024-10-15 13:58:12Z X MALLORY WOJCIECHOWSKI 5540 MUNFORD ROAD SUITE 130 RALEIGH NC 27612 2311608 0 X HTTP://WWW.BBB.ORG/RALEIGH-DURHAM X 1970 NC WORK TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, EDUCATION, AND SERVICE EXCELLENCE. GENERAL MONITORING OF ADVERTISING IN THE MARKETPLACE, CONSUMER/BUSINESS EDUCATION PROGRAMS AND DISPUTE RESOLUTION SERVICES. WE DO THIS BY: - SETTING STANDARDS FOR MARKETPLACE TRUST- ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES- CELEBRATING MARKETPLACE ROLE MODELS- CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR - CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES 23 23 28 27 157939 58271 0 0 1886601 2205721 4604 30486 57292 63500 1948497 2299707 0 0 0 0 1354059 1643695 0 0 0 534127 693711 1888186 2337406 60311 -37699 1823815 2309895 0 0 1823815 2309895 X WORK TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, EDUCATION, AND SERVICE EXCELLENCE. GENERAL MONITORING OF ADVERTISING IN THE MARKETPLACE, CONSUMER/BUSINESS EDUCATION PROGRAMS AND DISPUTE RESOLUTION SERVICES. WE DO THIS BY: - SETTING STANDARDS FOR MARKETPLACE TRUST- ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES- CELEBRATING MARKETPLACE ROLE MODELS- CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR - CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES 0 0 BBB WORKS TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESS AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION RELATIONSHIP EDUCATION AND SERVICE EXCELLENCE. WE DO SO THROUGH THE FOLLOWING PROGRAMS: 1. DISPUTE RESOLUTION: 11,658 COMPLAINTS HANDLED AND CLOSED AGAINST ACCREDITED AND NON-ACCREDITED BUSINESSES IN OUR SERVICE AREA IN 2023 2. BUSINESS/CHARITY REVIEWS AND CONSUMER HOTLINE: CONSUMERS CAN FIND INFORMATION ON BUSINESSES AND CHARITIES FROM OUR COMPREHENSIVE DATABASE. CONSUMERS ALSO SEEK INFORMATION ON SCAMS. INQUIRIES CAN BE MADE VIA WEBSITE AND PHONE. 2,496,981 INQUIRIES IN 20233. AD REVIEWS: 23 ADVERTISING REVIEW CASE HANDLED 4. CUSTOMER REVIEWS: CONSUMERS CAN LEAVE BOTH POSITIVE AND NEGATIVE REVIEWS ON BUSINESSES IN OUR SERVICE AREA. REVIEWS ARE VERIFIED BY BBB PRIOR TO BEING PUBLISHED. 10,265 CUSTOMER REVIEWS RECEIVED BY BBB. 5. ARBITRATIONS: OFFERED TO BOTH ACCREDITED BUSINESSES, AS WELL AS CONSUMERS LOOKING TO RESOLVE LEMON LAW COMPLAINTS. 10 ARBITRATIONS HELD IN 2023 6. OUTREACH EVENTS, SPEECHES, PRESENTATION, EVENTS: 40 EVENTS/PRESENTATION/SPEECHES REACHING 2,690 7. ACCREDITED BUSINESS NEWSLETTER: 41,094 8. PROGRAMS GEARED TOWARD ACCREDITED BUSINESSES: BBB GOLF TOURNAMENT AT DRIVE SHACK - BBB HOSTED ITS 2ND GOLF TOURNAMENT AT DRIVE SHACK TO RAISE FUNDS FOR THE BBB EDUCATIONAL FOUNDATION (EF). THE EVENT WAS WELL ATTENDED AND, BETWEEN SPONSORSHIPS, TICKET SALES, RAFFLE ITEMS, AND AUCTION ITEMS THE EF WAS ABLE TO RAISE $8,000. BIG BLUE BASH BBB HOSTED THE BIG BLUE BASH IN MYRTLE BEACH FOR THE BUSINESS COMMUNITY TO GET A GLIMPSE OF WHAT BBB'S NEW PRESENCE MEANS FOR THE AREA. THE EVENT WAS HOSTED OUTSIDE OF BBB'S MYRTLE BEACH OFFICE AND WAS A HUGE SUCCESS WITH GREAT INTERACTIONS AND SOCIALIZATIONS. IN ADDITION TO THE NETWORKING, BBB ALSO OFFERED FREE PROFESSIONAL HEADSHOTS, INCREDIBLE GIVEAWAYS FROM LOCAL ACCREDITED BUSINESSES, AND MORE. SPONSORSHIP WAS KEY IN MAKING THIS A GREAT EVENT WITH BARTERS IN PLACE TO HELP COVER FOOD, DESSERT, AND BARTENDING SERVICES. BBB COMMUNITY SHRED EVENTS - BBB PARTNERED WITH SHRED360 AND HOSTED NINE COMMUNITY SHRED EVENTS THROUGHOUT THE YEAR ACROSS OUR SERVICE AREA. COMMUNITIES SERVED INCLUDED: MYRTLE BEACH (2), GEORGETOWN, FLORENCE, WILMINGTON, FAYETTEVILLE, HENDERSON, RALEIGH (2). BBB PROFESSIONAL HEADSHOT EVENTS - IN 2023, BBB HELD 7 PROFESSIONAL HEADSHOT EVENTS AND TOOK AND EDITED PHOTOS FOR APPROXIMATELY 250 INDIVIDUALS. EVENTS TOOK PLACE IN RALEIGH, WILSON (2), MYRTLE BEACH (2), WILMINGTON, AND FLORENCE. THESE EVENTS ALSO DOUBLED AS NETWORKING OPPORTUNITIES AND PROVIDED AN ADDITIONAL TOUCHPOINT FOR BBB STAFF TO CONNECT WITH ABS OR NON-ABS LEARNING MORE ABOUT OUR ORGANIZATION. BBB GOOD GUIDE TO BUSINESS PODCAST - THE GOOD GUIDE TO BUSINESS PODCAST IS ALL ABOUT CONVERSATIONS WITH BUSINESSES, ORGANIZATIONS, AND LOCAL LEADERS WHO ARE GOING ABOVE AND BEYOND TO MAKE OUR COMMUNITY A BETTER PLACE. HOSTS NICK HILL AND MEREDITH RADFORD RELEASED 16 EPISODES IN 2023 AND ELEVATED THE LEVEL OF CONTENT BY ADDING A VIDEO ELEMENT TO THE AUDIO MEDIUM. MEDIA - THROUGHOUT 2023, BBB WAS ABLE TO MAINTAIN STRONG RELATIONSHIPS WITH ALL OF THE MEDIA CONTACTS ACROSS OUR 48-COUNTY SERVICE AREA. THIS HAS LED TO REGULAR TELEVISION COVERAGE WITH WTVD, WNCN, AND SPECTRUM NEWS (WHICH REACHES ACROSS THE STATE) IN THE RALEIGH-DURHAM DMA AS WELL AS WITN AND WNCT IN THE GREENVILLE-NEW BERN-WASHINGTON DMA. THE NEW DMAS IN MYRTLE BEACH INCLUDE THE STATION WBTW, WPDE, WMBF AND IN WILMINGTON INCLUDE WECT, WWAY AND WILM. WITH THE ADDITION OF A COMMUNICATIONS SPECIALIST IN SC, BBB WAS ABLE TO CREATE A STRONG RELATIONSHIP WITH WMBF LEADING TO A WEEKLY SPOT ON THE LOCAL NOON NEWS ON THURSDAYS. OUR EFFORTS RESULTED IN A TOTAL OF 2,038 MEDIA HITS AND TOOK PART IN APPROXIMATELY 178 INTERVIEWS IN 2023. TORCH PROGRAMS - BBB AND THE BBB EDUCATIONAL FOUNDATION HOSTED THE BBB TORCH AWARDS CEREMONY TO RECOGNIZE THE WINNERS OF THE BBB TORCH AWARD, BBB TORCH SCHOLARSHIPS, BBB SPARK AWARD, AND BBB SPARK JR AT PRESTONWOOD COUNTRY CLUB. BBB AND THE EF WERE ABLE TO RECOGNIZE 15 TORCH AWARD WINNERS AND FINALISTS, AWARD $18,000 IN SCHOLARSHIPS TO LOCAL HIGH SCHOOL AND COLLEGE STUDENTS IN OUR 48-COUNTY SERVICE AREA, $500 TO THE SPARK JR WINNER AND $2,000 TO THE BBB SPARK AWARD WINNER. BBB ADVERTISING - BBB OFFERS SEVERAL DIFFERENT ADVERTISING OPPORTUNITIES TO ACCREDITED BUSINESSES, INCLUDING GOOGLE DISPLAY ADS AND ENHANCED LISTING ADS ON BBB.ORG. THE PROGRAMS HAVE A COMBINED 92 PARTICIPANTS. SCAMBUSTERS - BBB'S PRESENTATION DESIGNED TO TEACH ATTENDEES, TYPICALLY STUDENTS, TO RECOGNIZE AND AVOID SCAMS, REACHED ROUGHLY 2,000 PEOPLE IN OUR TERRITORY IN 2023. 0 0 0 1 0 0 0 0 0 1 0 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 1 28 1 1 1 0 0 0 0 0 0 0 X 23 23 0 0 1 0 1 0 0 1 1 0 0 1 1 1 1 1 1 1 0 0 NC X MALLORY WOJCIECHOWSKI 9192774202 5540 MUNFORD ROAD SUITE 130 RALEIGH NC 27612 ANN HOLSING VICE - CHAIR 2.00 X X 0 0 0 JANICE WILLIAMS DIRECTOR 1.00 X 0 0 0 STERLING PRICE TREASURER 2.00 X X 0 0 0 MELANIE DIEHL CHAIR 2.00 X X 0 0 0 CAROLINE BLAIR ANDERSON PAST CHAIR 2.00 X X 0 0 0 HARON BEATTY DIRECTOR 1.00 X 0 0 0 TODD LESLEY DIRECTOR 1.00 X 0 0 0 ELAINE BUXTON DIRECTOR 1.00 X 0 0 0 ROBERT CRATCH DIRECTOR 1.00 X 0 0 0 DOUG SUTTON DIRECTOR 1.00 X 0 0 0 RACHEL DAVIS DIRECTOR 1.00 X 0 0 0 NEAL ISAACS DIRECTOR 1.00 X 0 0 0 ADAM VILLAREAL DIRECTOR 1.00 X 0 0 0 MICHELLE CAMPBELL DIRECTOR 1.00 X 0 0 0 MICHAEL BURGER DIRECTOR 1.00 X 0 0 0 BILL DREWRY DIRECTOR 1.00 X 0 0 0 MICHELLE CANTEY DIRECTOR 1.00 X 0 0 0 GREG TAYLOR DIRECTOR 1.00 X 0 0 0 JIM WILCOX DIRECTOR 1.00 X 0 0 0 JIM ELKINS EX-OFFICIO 1.00 X 0 0 0 BLAKE PHILLIPS DIRECTOR 1.00 X 0 0 0 MARIA SATIRA DIRECTOR 1.00 X 0 0 0 STEVE GOLDFINCH DIRECTOR 1.00 X 0 0 0 ANNE MARIE HANNA DIRECTOR 1.00 X 0 0 0 CHUCK DRAFFIN VP AND COO 2.00 X 0 0 0 ALYSSA PARKER DIRECTOR OF COMMS 2.00 X 0 0 0 STEVE FROMME ED OF EF 2.00 X 0 0 0 MALLORY WOJCIECHOWSKI PRESIDENT & CEO 38.00 X 193230 0 5496 193230 0 5496 1 0 1 0 0 MEMBERSHIP DUES 541900 2045442 2045442 ADVERTISING SERVICES 541800 157939 157939 DISPUTE RESOLUTION 541900 2340 2340 2205721 30486 30486 22092 11901 10191 10191 10191 MONTHLY DUES DRAFT FEE 900099 38274 38274 PARTNERSHIP INCOME 900099 8600 8600 OTHER REVENUE 900099 4413 4413 2022 2022 53309 2299707 2101091 157939 40677 198726 1207766 19430 114151 103622 11866 29095 5701 81599 26431 55229 45446 9725 27389 153590 40408 24379 BANK CHARGES 52834 ACCREDITED BUSINESS EXP 41959 TAXES & LICENSES 24090 EQUIPMENT RENTAL 23272 40698 2337406 565329 220636 150117 815995 4879 1597051 780096 824451 816955 283918 451430 1823815 2309895 0 0 X 1823815 2309895 1823815 2309895 1823815 2309895 X -37699 523779 X X 1 X 0 1 0 0 1 0 1059945 440983 618962 260311 78211 182100 276795 260902 15893 816955 DUKE ENERGY PREMIER NOTES 451096 UNCATEGORIZED ASSET 334 451430 X PART X, LINE 2: THE ORGANIZATION EVALUATES ALL SIGNIFICANT TAX POSITIONS AS REQUIRED BY ACCOUNTING PRINCIPLES GENERALLY ACCEPTED IN THE UNITED STATES OF AMERICA. AS OF DECEMBER 31, 2023 AND 2022, THE ORGANIZATION DOES NOT BELIEVE THAT IT HAS TAKEN ANY POSITIONS THAT WOULD REQUIRE THE RECORDING OF ANY ADDITIONAL TAX LIABILITY, NOR DOES IT BELEIVE THAT THERE ARE ANY UNREALIZED TAX BENEFITS THAT WOULD EITHER INCREASE OR DECREASE WITHIN THE NEXT YEAR, THE ORGANIZATION IS SUBJECT TO ROUTINE AUDITS BY TAXING JURISDICTIONS; HOWEVER THERE ARE CURRENTLY NO AUDITS FOR ANY TAX PERIODS IN PROGRESS. MANAGEMENT BELIEVES IT IS NO LONGER SUBJECT TO INCOME TAX EXAMINATIONS FOR THE TAX YEARS PRIOR TO DECEMBER 31, 2020. 0 0 0 MALLORY WOJCIECHOWSKI PRESIDENT & CEO 183230 0 10000 0 0 0 0 0 5496 0 198726 0 0 0 FORM 990, PART VI, SECTION A, LINE 4 DURING JANUARY 2023 THE ORGANIZATION MERGED WITH BETTER BUSINESS BUREAU OF COASTAL CAROLINA, INC. WITH THE ORGANIZATION BEING THE SURVIVING ENTITY. ALSO EFFECTIVE WITH THIS MERGER, THE ORGANIZATION MODIFIED ITS NAME FROM BETTER BUSINESS BUREAU OF COASTAL CAROLINA, INC. TO BETTER BUSINESS BUREAU OF EASTERN CAROLINAS, INC. FORM 990, PART VI, SECTION A, LINE 6 THE ORGANIZATION IS COMPRIED OF NON-VOTING MEMBERS. FORM 990, PART VI, SECTION B, LINE 11B THE 990 IS DISTRIBUTED TO OFFICERS AND DIRECTORS FOR THEIR REVIEW. THE FINAINCE COMMITTEE AND FULL BOARD OF DIRECTORS REVIEW THE 990 BEFORE FILING. FORM 990, PART VI, SECTION B, LINE 12C BOARD MEMBERS AND STAFF SIGN CONFLICT OF INTEREST ANNUALLY. FORM 990, PART VI, SECTION B, LINE 15A THE COMPENSATION OF THE ORGANIZATION'S CEO IS REVIEWED AND APPROVED BY A COMMITTEE OF THE BOARD OF DIRECTORS. COMPENSATION OF OTHER KEY EMPLOYEES IS REVIEWED AND APPROVED BY THE CEO. FORM 990, PART VI, SECTION C, LINE 19 AVAILABLE UPON REQUEST, AT OUR OFFICE, OR THROUGH THE INTERNATIONAL ASSOCIATION OF BETTER BUSINESS BUREAUS. FORM 990, PART XI, LINE 9: NET ASSETS ACQUIRED IN MERGER 523,779. FORM 990, PART XII, LINE 1: THE ORGANIZATION USES THE MODIFIED CASH BASIS METHOD OF ACCOUNTING. FORM 990, PART XII, LINE 2C: THE FINANCE COMMITTEE OF THE BOARD OF DIRECTORS ASSUMES RESPONSIBILITY FOR THE OVERSIGHT OF THE AUDIT OF THE FINANCIAL STATEMENTS. BBB EDUCATIONAL FOUNDATION OF EASTERN NC 5540 MUNFORD RD STE 140 RALEIGH NC 27612 561315663 CONSUMER EDUCATION NC 501(C)(3) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0