2024-11-14T08:25:46-08:00 2023-12-31 943211805 HEATHER J BLAKE CPA 1687 LAUREL STREET SAN CARLOS CA 94070 990 2023-01-01 911745801 CONSORTIUM FOR SERVICE INNOVATION CONS 6505960772 1180 SAN CARLOS AVE 1010 SAN CARLOS CA 94070 MATTHEW SEAMAN Executive Director 2024-11-14 true true HEATHER J BLAKE CPA P00279043 6508321970 X 2023 2024-10-15 13:58:12Z 1180 SAN CARLOS AVE 1010 SAN CARLOS CA 94070 1738723 false X SERVICEINNOVATION.ORG X 1997 CA THE ORGANIZATION WAS FORMED TO IMPROVE BUSINESS CONDITIONS IN THE COMPUTER HARDWARE AND SOFTWARE INDUSTRY. THE MEMBERS CONSIST OF CUSTOMER SUPPORT DIVISIONS OF COMPUTER HARDWARE AND SOFTWARE COMPANIES. THE MEMBERS WORK TOGETHER TO CREATE STRATEGIES, BUSINESS MODELS, STANDARDS, AND OPERATIONAL GUIDELINES TO IMPROVE CUSTOMER SUPPORT SERVICES. THE ORGANIZATION'S OBJECTIVE IS TO ASSIST CUSTOMER SUPPORT DIVISION OF COMPUTER COMPANIES TO MEET THE DEMANDS OF THEIR PRODUCT'S CUSTOMERS. THE CUSTOMER SUPPORT DIVISIONS OF COMPUTER COMPANIES ARE WORKING TOGETHER, THROUGH THE CONSORTIUM, TO DEVELOP STRATEGIES TO REDUCE CUSTOMER SUPPORT COSTS AND INCREASE CUSTOMER SUPPORT QUALITY. 7 6 7 0 0 1841583 1738723 0 0 1841583 1738723 0 0 1166821 1103811 0 0 503286 568469 1670107 1672280 171476 66443 2003392 2136288 725896 792349 1277496 1343939 THE ORGANIZATION WAS FORMED TO IMPROVE BUSINESS CONDITIONS IN THE COMPUTER HARDWARE AND SOFTWARE INDUSTRY. THE MEMBERS CONSIST OF CUSTOMER SUPPORT DIVISIONS OF COMPUTER HARDWARE AND SOFTWARE COMPANIES. THE MEMBERS WORK TOGETHER TO CREATE STRATEGIES, BUSINESS MODELS, STANDARDS, AND OPERATIONAL GUIDELINES TO IMPROVE CUSTOMER SUPPORT SERVICES. THE ORGANIZATION'S OBJECTIVE IS TO ASSIST CUSTOMER SUPPORT DIVISION OF COMPUTER COMPANIES TO MEET THE DEMANDS OF THEIR PRODUCT'S CUSTOMERS. THE CUSTOMER SUPPORT DIVISIONS OF COMPUTER COMPANIES ARE WORKING TOGETHER, THROUGH THE CONSORTIUM, TO DEVELOP STRATEGIES TO REDUCE CUSTOMER SUPPORT COSTS AND INCREASE CUSTOMER SUPPORT QUALITY. false false THE ORGANIZATION IS INVOLVED IN DEVELOPING NEW STRATEGIES, BUSINESS MODELS, STANDARDS AND OPERATIONAL GUIDELINES IN ORDER TO BETTER SERVE COMPUTER CUSTOMERS. CLIENTS SERVED: 63 MEMBERS/ORGANIZATIONS, 101 INDIVIDUALS ATTENDED THE MEMBER SUMMIT. false false false false false false false false false true false false false true false false false false false false false false false false false false false false true false false false true false false false false false false false true true false false true 7 0 true 7 true false false false false false false false false X 7 6 false false false false false false false true false false false false false false false false false false X MATTHEW SEAMAN 9788286334 1180 SAN CARLOS AVE 1010 SAN CARLOS CA 94070 MATTHEW SEAMAN Executive Dir. 40.00 0.00 X X 337441 0 9903 ARNFINN AUSTEFJORD PROGRAM DIRECTOR 40.00 0.00 188947 0 5668 KELLY MURRAY PROGRAM DIRECTOR 40.00 0.00 144326 0 4330 SARA FELDMAN PROGRAM DIRECTOR 40.00 0.00 143508 0 4305 JILL DEGRAFF OPERATIONS MGR 40.00 0.00 106294 0 3185 LAUREL POERTNER Director 0.00 0.00 X 0 0 0 BRAD SMITH President 0.00 0.00 X X 0 0 0 JIM BURROUGHS Vice President 0.00 0.00 X X 0 0 0 JOHN FRONIUS Treasurer 0.00 0.00 X X 0 0 0 MARIA DWYER Director 0.00 0.00 X 0 0 0 DAVE CUTLER Director 0.00 0.00 X 0 0 0 920516 27391 5 false true false 0 0 DIGITAL TRANSFORMATION 55600 55600 KCS VERIFIED 16200 16200 KCS WORKSHOP/FUNDAMENTALS 431950 431950 MEMBER SERVICES/WORKSHOP 1155917 1155917 MISCELLAENOUS - TRAINER 63893 63893 15163 15163 1738723 0 0 0 0 0 0 0 0 0 1738723 1738723 X 0 0 0 0 337441 303697 33744 0 668687 476781 191906 29959 23216 6743 0 67724 50302 17422 0 19595 19595 1965 1965 0 0 0 0 3851 3851 3851 3851 0 0 0 26032 26032 0 0 0 0 3436 9288 9288 MEMBERS SUMMIT 168302 168302 ANNUAL SOFTWARE EXPENSE 78557 78557 TEAM ACTIVITIES 44964 44964 REIMBURSMENTS 39382 39382 169246 118451 50795 1672280 1333535 335309 0 1341419 1408532 25752 25752 0 517352 570893 0 0 0 0 52081 60307 168544 157740 6788 10804 0 0 0 0 60000 60000 2003392 2136288 4214 11987 571019 659866 150663 120496 725896 792349 X 1277496 1343939 1277496 1343939 2003392 2136288 66443 X false false false 136006 126500 9506 32538 31240 1298 10804 CREDIT CARD PAYABLE 19168 PAYROLL TAXES PAYABLE 13221 PREPAID EXPENSES 6000 PREPAID MEMBER SERVICES 52147 SIMPLE IRA 29960 120496 false false false ARNFINN AUSTEFJORD PROGRAM DIRECTOR 188947 5668 194615 MATTHEW SEAMAN Executive Dir. 306441 31000 9903 347344 GREG OXTON FORMER OFFICER 21420 1099-NEC false Form 990, Part VI, Section B, Line 11b No review was or will be conducted. Form 990, Part VI, Section C, Line 19 No documents available to the public. Form 990, Part IX, Line 24e BAD DEBTS: Column (A) - Total = $210; Column (B) - Program Services = $210; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e BANK CHARGES: Column (A) - Total = $3390; Column (B) - Program Services = $0; Column (C) - Management & General = $3390; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e BOARD MEETING: Column (A) - Total = $7900; Column (B) - Program Services = $0; Column (C) - Management & General = $7900; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e CERTIFICATION EXAM EXPENSE: Column (A) - Total = $34185; Column (B) - Program Services = $34185; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e CONSULTING AND CONTRACTING: Column (A) - Total = $34575; Column (B) - Program Services = $34575; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e EDUCATION AND TRAINING: Column (A) - Total = $8489; Column (B) - Program Services = $8489; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e EXECUTIVE SUMMIT: Column (A) - Total = $0; Column (B) - Program Services = $0; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e MEMBER ACTIVITIES: Column (A) - Total = $36031; Column (B) - Program Services = $36031; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e MEMBER SERVICES WORKSHOP: Column (A) - Total = $1257; Column (B) - Program Services = $1257; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e MERCHANT CARD FEES: Column (A) - Total = $15232; Column (B) - Program Services = $0; Column (C) - Management & General = $15232; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e PAYROLL PROCESSING AND MISC: Column (A) - Total = $1715; Column (B) - Program Services = $0; Column (C) - Management & General = $1715; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e Postage and Shipping: Column (A) - Total = $2485; Column (B) - Program Services = $2485; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e Printing and Publications: Column (A) - Total = $1219; Column (B) - Program Services = $1219; Column (C) - Management & General = $0; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e TAXES AND LICENSES: Column (A) - Total = $677; Column (B) - Program Services = $0; Column (C) - Management & General = $677; Column (D) - Fundraising = $0 Form 990, Part IX, Line 24e TELEPHONE/INTERNET/WEB PAGE: Column (A) - Total = $21881; Column (B) - Program Services = $0; Column (C) - Management & General = $21881; Column (D) - Fundraising = $0 KCS ACADEMY INC 1180 SAN CARLOS AVE 706 SAN CARLOS CA 94070 273167215 CERTIFICATION CA N/A C CORP 1.00000 true false false false false false false false false false false false false false false false false false false false