2024-08-13T15:10:54-07:00 2023-12-31 883623716 Sound Advisors LLC 2518 Bridgeport Way West University Place WA 98466 990 2023-01-01 911508442 Pierce County Center for Dispute Resolution PIER 2535723657 717 Tacoma Avenue South Tacoma WA 98402 Maralise Hood Quan Executive Director 2024-08-13 true true Jay Johnson P01060022 2535656766 X 2023 2024-08-08 14:25:15Z Maralise Hood Quan 717 Tacoma Avenue South Tacoma WA 98402 2280164 false X www.centerforresolution.org X 1994 WA Our mission is to resolve differences and strengthen relationships in the community with inclusive and equitable dialog. 14 14 36 133 0 1685287 1831628 1069986 420695 3656 5491 -47619 -26802 2711310 2231012 0 0 1098894 1282500 0 24260 1187701 1114567 2286595 2397067 424715 -166055 908644 774025 59208 90644 849436 683381 Our mission is to resolve differences and strengthen relationships in the community with inclusive and equitable dialog. false false 2154259 Reflecting on the achievements of 2023, one standout success was the state's recognition of the crucial role played by each Dispute Resolution Center (DRC) in their respective regions. This recognition was underscored when we embraced the challenge of delivering mediation services as part of the Eviction Resolution Pilot Program, showcasing our commitment to serving 100% of Washington's population. The budget allocated in the recent legislative session reflects this acknowledgment, with a substantial increase in operational funding allocated to all DRCs. Our Space Between: Equity & Access Initiative mirrors the collaborative efforts of numerous DRCs and has been recognized as a worthy investment statewide. Additionally, our work in Pierce County has garnered attention from key figures such as the Speaker of the House, ensuring the sustainability and accessibility of our services to a broader audience. This reinforces our commitment to equity and access policies while scaling up our projects below. In 2023, we encountered two distinct mediation service experiences. From January to June, we managed the high volume, high-conflict, and trauma-infused Eviction Resolution Program mandated by the state of Washington. Throughout this period, we provided deep intake, mediation, and conflict coaching services to over 24,000 clients, including landlords, tenants, attorneys, and housing advocates. Despite the challenges, our trauma-informed support exceeded the state funding, necessitating our efforts until the program's conclusion on June 30th. After the mandated resolution program ended on July 1st, we saw housing conflict requests decrease. Nevertheless, we continued mediating productive conversations between tenants, landlords, and advocates, supported by the new state operational funds dedicated to outreach, mediator training, and client support. Furthermore, our center now offers flexible options for online or in-person mediation. This adjustment led to some mediators retiring from their roles at the Center this year. Despite these changes, our commitment to professionalism, confidentiality, and accessibility remains steadfast. Concurrently to the end of the statewide program, our launch of a new website on July 1, 2023, marked a significant milestone in enhancing accessibility to our services. Through streamlining online forms, removing jargon, and creating a resource hub, we have made it easier for individuals to understand and utilize our services. The introduction of an innovative and sliding scale pricing structure based on what clients can afford to pay has further empowered more community members to access our services, leading to a remarkable increase in revenue diversification and financial accessibility. In addition, our improved use of technology includes a refined database for tracking volunteer hours, competencies, and training participation, ensuring accurate records and efficient management. We look forward to using our data to tell powerful stories of impact. In addition, we have improved and implemented a system for tracking our metrics to enhance current and future reporting efforts. We also continue to shape the next generation of skilled conflict resolution professionals thanks to our training expansion and practicum growth. The collaboration with Pierce Countys Housing Coordinated Entry has been instrumental. Eight individuals from Coordinated Entry participated in every session of our Basic Mediation Trainings in 2023. All these individuals have either lived experiences with homelessness or direct contact with unstably housed community which provided invaluable insights and perspectives for our mediators, staff, and other BMT participants. Moreover, for the first time in our history, we have added a fourth virtual BMT session to our training calendar to meet the demand of conflict resolution training for our community. In 2023, CDR achieved a 200% increase in individuals joining our mediator practicum due to our increased outreach efforts to recent graduates of our Basic Mediation Training (BMT). We also offered 33 mediator In-Service learning opportunities, particularly in Eviction Prevention services which include client intakes, conflict coaching, conciliations, trauma informed service delivery, and more. Finally, when groups gather to work, often differences between individuals limit productivity. Our facilitation services work with groups, organizations, and public agencies to design the right group process, facilitate the most productive conversations and evaluate next steps to implement decisions, resolutions and agreements. Our Dialog & Resolution services are needed by small nonprofits and large complex state agencies. We look forward to a new cohort of trained facilitators in the coming year. 2154259 true true false false false false false false false false true false false false false false false false false false false false false false true false false false false false false false false false false false false false false false false false false false false false false true 27 0 true 36 true false false false false false false false 0 false false false false false false false X 14 14 false false false false false false false true true false false true true true true true true true true false X Maralise Hood Quan 2535723657 717 Tacoma Avenue South Tacoma WA 98402 Maralise Hood Quan Executive Direc 40.00 0.00 X 140000 0 8007 Michael Transue President 2.00 0.00 X X 0 0 0 Rai Nauman Mumtaz President Elect 2.00 0.00 X X 0 0 0 Shakisha Ross Secretary 2.00 0.00 X X 0 0 0 Aggie Clark Treasurer 2.00 0.00 X X 0 0 0 Beth Boggs Director 2.00 0.00 X 0 0 0 Joshua Brumley Director 2.00 0.00 X 0 0 0 Denny Eliason Director 2.00 0.00 X 0 0 0 Chelsea Hager Director 2.00 0.00 X 0 0 0 Noha Mahgoub Director 2.00 0.00 X 0 0 0 140000 8007 1 false false false 0 110832 1510776 210020 1831628 Program service fees 420695 420695 420695 5491 5491 0 0 0 0 22350 110832 49152 -26802 0 0 0 2231012 420695 5491 X 0 0 0 0 148007 121946 24371 1690 0 934494 837467 91388 5639 0 96709 68057 28652 103290 92088 10520 682 0 0 17385 17385 0 0 0 552525 545146 7379 320 320 25671 20612 5059 0 0 55621 55621 0 0 0 0 0 3399 3015 361 23 0 Indirect Cost Expense 426815 378585 45319 2911 Telephone & Internet 9218 9218 Dues and licences 8854 7977 877 Client Services 7030 7017 13 7729 7190 539 2397067 2154259 218548 24260 634933 277849 0 0 471720 105078 0 0 0 0 6309 7000 138831 120134 22097 18697 0 0 0 0 130669 8317 908644 774025 59208 40644 50000 59208 90644 X 849436 683381 849436 683381 908644 774025 -166055 X false false false X 262619 487545 930017 1277631 191409 3149221 0 0 262619 487545 930017 1277631 191409 3149221 0 3149221 156 145 262 3656 5491 9710 0 0 3158931 4857961 0.99690 0.99860 X RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 138831 120134 18697 18697 false Zazz 133182 110832 22350 49152 133182 110832 22350 49152 49152 -26802 Form 990, Part VI, Section B, Line 11b Reviewed and approved by the board prior to filing. Form 990, Part VI, Section B, Line 12c The Center policy is provided with a signature page during onboarding for staff, board, and volunteers. Issues are to be reported and resolved by the Center directors. Form 990, Part VI, Section B, Line 15a The Center hired Archbright to use the Washington 2022 wage survey and market research on job title, job functions, and geography. This provided the capability to be more transparent for review, cost of living adjustments, and performance review of the Executive Director and top management Form 990, Part VI, Section B, Line 15b The Center hired Archbright to use the Washington 2022 wage survey and market research on job title, job functions, and geography. This provided the capability to be more transparent for review, cost of living adjustments, and performance review of the Executive Director and top management Form 990, Part VI, Section C, Line 19 Available upon request.